Jesus Lopez Toro
Waukee
Summary
Dynamic General Manager with a proven track record in the restaurant industry, excelling in operations management and customer relationship management. Expert in developing strategies that enhance service delivery and boost profitability. Bilingual leader skilled in staff motivation and problem resolution, fostering a collaborative environment that drives success and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Early Bird Brunch
02.2023 - 09.2025
- Assisted in developing operational strategies to improve service delivery and customer satisfaction.
- Collaborated with team members to streamline daily tasks and enhance overall efficiency.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Kitchen Manager
Early Bird Brunch
04.2021 - 02.2023
- Supervised daily kitchen operations, ensuring compliance with health and safety standards.
- Developed and implemented efficient food preparation processes, enhancing service speed and quality.
- Trained and mentored kitchen staff, fostering skill development and teamwork.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Checked and tested foods to verify quality and temperature.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Kitchen Manager
Brickyard
03.2020 - 04.2021
Executive Chef
Big Al's BBQ
07.2019 - 03.2020
- Led kitchen operations, ensuring high standards of food quality and presentation.
- Developed seasonal menus, incorporating local ingredients to enhance culinary offerings.
- Trained and mentored kitchen staff, fostering a collaborative and efficient work environment.
Sous Chef
Court AVE. Restaurant and Brewing
10.2017 - 07.2019
Line Cook
Court AVE. Restaurant and Brewing
10.2016 - 07.2017
Line Cook
Sodexo
09.2015 - 01.2017
Education
Associate of Arts - Culinary Arts Certification
Escuela Hotelera De San Juan
San Juan, PR05-2010
Skills
- Bilingual
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Customer relationship management
- Vendor relationships
- Staff motivation
- Labor cost controls
- Efficient multi-tasker
Certification
Culinary Arts
Serve Safe
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Early Bird Brunch
02.2023 - 09.2025
Kitchen Manager
Early Bird Brunch
04.2021 - 02.2023
Kitchen Manager
Brickyard
03.2020 - 04.2021
Executive Chef
Big Al's BBQ
07.2019 - 03.2020
Sous Chef
Court AVE. Restaurant and Brewing
10.2017 - 07.2019
Line Cook
Court AVE. Restaurant and Brewing
10.2016 - 07.2017
Line Cook
Sodexo
09.2015 - 01.2017
Associate of Arts - Culinary Arts Certification
Escuela Hotelera De San Juan
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