Jesus Lormeguste
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Family Center For Recovery
05.2021 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Patient Intake Specialist
Path Medical
01.2016 - 10.2021
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Education
Associate of Applied Science - Nursing
Palm Beach State College
Lake Worth, FL06.2024
High School Diploma -
Sataluces High School
Boynton Beach, FL05.2008
Skills
- Process Optimization
- Senior Leadership Support
- Good Communication Skills
- Project Management
- Customer Relationship Management
- Customer Relations
- Call Centers
- Problem Resolution
- High-Volume Call Environments
- Microsoft Office
Timeline
Customer Service Specialist
Family Center For Recovery
05.2021 - 03.2023
Patient Intake Specialist
Path Medical
01.2016 - 10.2021
Associate of Applied Science - Nursing
Palm Beach State College
High School Diploma -
Sataluces High School
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