Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Lormeguste

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Family Center For Recovery
05.2021 - 03.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Patient Intake Specialist

Path Medical
01.2016 - 10.2021
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Secured confidential patient information from unauthorized access.
  • Retrieved medical data for physicians and patients.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.

Education

Associate of Applied Science - Nursing

Palm Beach State College
Lake Worth, FL
06.2024

High School Diploma -

Sataluces High School
Boynton Beach, FL
05.2008

Skills

  • Process Optimization
  • Senior Leadership Support
  • Good Communication Skills
  • Project Management
  • Customer Relationship Management
  • Customer Relations
  • Call Centers
  • Problem Resolution
  • High-Volume Call Environments
  • Microsoft Office

Timeline

Customer Service Specialist

Family Center For Recovery
05.2021 - 03.2023

Patient Intake Specialist

Path Medical
01.2016 - 10.2021

Associate of Applied Science - Nursing

Palm Beach State College

High School Diploma -

Sataluces High School
Jesus Lormeguste