Jesus Garcia

• Enhanced patient satisfaction by providing exceptional catering services and maintaining high standards of food quality.
• Designed customized/detailed orders for patients, accommodating dietary restrictions and preferences to ensure their satisfaction.
• Collaborating with peers and nursing staff for new dietary requirements
• Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
• Developed strong relationships with patients through clear communication and proactive problem-solving skills.
• Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
• Reduced waste by monitoring portion control guidelines closely while serving patients
• Increased guest satisfaction through attentive service that included promptly addressing dietary concerns and resolving any issues quickly.
• Contributed to the company''s growth through diligent work ethic, consistency in performance, and dedication to delivering outstanding catering experiences.
• Provided friendly, courteous service to create memorable moments for patients.
• Operated standard kitchen equipment with focus on safety and sanitation.
• Maintained flexible work schedule to meet patients needs.

• Merchandise planning/Product placement
• Enhanced guest experience by providing personalized recommendations and tailored advice on products and services.
• Inventory Management
• Trained New associates on company policies & procedures
• Addressed guest concerns promptly and effectively, fostering a positive atmosphere and customer loyalty.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.

• Enhanced delivery efficiency by optimizing routes and adhering to schedules.
• Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
• Ensured safe transportation of orders with careful handling and secure storage methods.
• Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
• Developed strong relationships with customers through courteous service and proactive problem-solving abilities.

• Enhanced delivery efficiency by optimizing routes and adhering to schedules.
• Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
• Ensured safe transportation of orders with careful handling and secure storage methods.
• Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
• Developed strong relationships with customers through courteous service and proactive problem-solving abilities.

• Picking and sorting multiple customer orders; simultaneously organizing and processing merchandise according to order flow.
• Performing Quality checks of merchandise and food before delivering to customers
• Dispensing orders to customers efficiently
• Trained new associates on Company policies and procedures.
• Worked under high pressure and fast paced environment
• Worked with frozen and chilled food, ensuring the quality and food safety regulations are intact
• Utilized computer technology applications to locate customer orders, merchandise, and prioritize services
• Delegated tasks to peers best suited for the role and met customer and company expectations

Developing an exceptional understanding of store policy, standards, and overall store processes including:

• Product Return
• Price Management/Adjustments according to company policies
• Taking accurate and detailed record of inventory
• Actively ensuring a safe and clean work environment for both customers and peers
• Processing Claims of merchandise that require product removal, Hazardous waste, Recalled items, Stolen merchandise, and Restricted Sale
• Organizing and planning displays based on seasonality, popularity/product margin, and customer needs
• Manually ordering merchandise for customer satisfaction, events, and according to sales/inventory.
• Working as a team with peers/vendors to ensure proper feature/product placement and inventory
• Price/Label changes
• Developed skills and followed procedures in customer service processes
• Developed a detail oriented understanding of standards/requirements
• Preformed tasks using accessible resources including online applications as well as handheld equipment to take inventory
• Carried out a routine according to my department's priorities
• Coordinated with peers/management team effectively
• Skilled in clear cut decision making skills under high pressure situations like busy customer flow and mass quantity freight unloading/stocking; Thriving under a high pressure and fast paced environment
• I'm highly skilled in effectively performing the highest quality of customer service

*Equal job description to Previous Dept. Manager Positions*

Developing an exceptional understanding of store policy, standards, and overall store processes including:

• Product Return
• Price Management/Adjustments according to company policies
• Taking accurate and detailed record of inventory
• Actively ensuring a safe and clean work environment for both customers and peers
• Processing Claims of merchandise that require product removal, Hazardous waste, Recalled items, Stolen merchandise, and Restricted Sale
• Organizing and planning displays based on seasonality, popularity/product margin, and customer needs
• Manually ordering merchandise for customer satisfaction, events, and according to sales/inventory.
• Working as a team with peers/vendors to ensure proper feature/product placement and inventory
• Price/Label changes
• Developed skills and followed procedures in customer service processes
• Developed a detail oriented understanding of standards/requirements
• Preformed tasks using accessible resources including online applications as well as handheld equipment to take inventory
• Carried out a routine according to my department's priorities
• Coordinated with peers/management team effectively
• Skilled in clear cut decision making skills under high pressure situations like busy customer flow and mass quantity freight unloading/stocking; Thriving under a high pressure and fast paced environment
• I'm highly skilled in effectively performing the highest quality of customer service

• Unload the daily General Merchandise truck
• Use electric/manually operated equipment to unload the truck.
• Accurately sort merchandise by department
• Stock departments assigned by supervisor
• Perform excellent customer service as needed
• Familiarize myself with products and their locations to best support customer requests and prioritizing their needs
• Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
• Ensure a positive turnover to the next shift
• I also trained new employees on company policies and procedures
• Lead my peers successfully
• Increased overall store performance by consistently meeting productivity goals through efficient task execution.
• Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
• Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.

• Enhanced patient satisfaction by providing compassionate and attentive care.
• Reduced patient stress through effective communication and active listening skills.
• Assisted patients with daily living activities, promoting independence.
• Collaborated with healthcare teams to develop and apply individualized care plans for patients.
• Administered prescribed medications under the supervision of a registered nurse and following safety protocols.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

• Work with several individuals on a daily bases
• Provide residents with structure and advice on lifestyle values
• Supported patients' mental well-being by engaging in meaningful conversations and offering emotional support.
• Meal Planning
• Meal Preparation - Supervising the residents during meal prep providing healthy choices according to various diets.
• Teach and provide tools to ensure each resident practices safety procedures
• Going grocery shopping with residents to help make healthy choices
• Teaching residents how to compare prices and products
• Take accurate and detailed notes on individuals progress, achievements, and growth
• Collaborated closely with peers that had more experience with individuals to develop new and effective techniques when working with each resident
• Posses a positive attitude when working with individuals
• Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
• I remained confident in decision making skills to ensure the overall safety and well being of the residents by performing routine fire safety checks and keeping an accurate detailed summary of their growth and development in the program
• Attend various training programs to successfully equip myself with up to date procedures
• Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
• Ensured patient safety by identifying potential hazards within their living environments and implementing preventative measures
• Upheld strict confidentiality standards regarding sensitive personal information about patients while conducting caregiving duties.