Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Macias

North Chicago,IL

Summary

Dynamic customer experience professional with extensive experience at Home Depot, recognized for enhancing customer satisfaction through strong support and creative problem-solving. Proven ability to increase sales revenue by effectively promoting products and building lasting client relationships. Skilled in team collaboration and training, driving a culture of excellence and accountability.

Experienced of 2 years and 5 months in the Department Supervisor role, managing (5) departments within the role.

Overview

3
3
years of professional experience

Work History

Garden Sales Associate

Home Depot
03.2025 - Current
  • Increased repeat business by providing exceptional customer service and follow-up support on purchases.
  • Processed sales transactions efficiently, ensuring accuracy in pricing and inventory tracking.
  • Assisted in weekly restocking activities; ensured accurate representation of merchandise throughout the store.
  • Trained new employees on store policies, procedures, product knowledge, and customer service standards.
  • Collaborated with team members to maintain a clean, organized, and welcoming store environment.
  • Handled customer concerns professionally, resolving issues promptly to ensure continued satisfaction.

Department Supervisor

Home Depot
07.2023 - 03.2025
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 12-15 associates, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Built relationships with current customers to maintain goodwill and gain additional business.

Millwork Sales Specialist

Home Depot
03.2022 - 07.2023
  • Efficiently managed multiple projects simultaneously, ensuring all timelines were met without compromising quality or customer satisfaction levels.
  • Expanded product offerings within the showroom by researching new vendors, negotiating favorable terms, and showcasing their products for increased variety and customer appeal.
  • Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
  • Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
  • Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
  • Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
  • Increased sales revenue by effectively promoting and upselling millwork products to clients.

Flooring Sales Associate

Home Depot
01.2022 - 03.2022
  • Increased customer satisfaction by providing personalized flooring recommendations based on clients'' needs and preferences.
  • Educated customers on proper care and maintenance of their flooring investments, prolonging the lifespan of their chosen materials.
  • Stayed up-to-date on current flooring trends and product knowledge to provide expert advice to customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items.

Education

Roberto Clemente Community Academy
Chicago, IL

Skills

    Strong Customer Support

  • Reliable and responsible
  • Team cooperation
  • Creative thinking
  • Positive customer engagement
  • Goal driven
  • Self motivation
  • Goal setting
  • Problem-solving abilities

Timeline

Garden Sales Associate

Home Depot
03.2025 - Current

Department Supervisor

Home Depot
07.2023 - 03.2025

Millwork Sales Specialist

Home Depot
03.2022 - 07.2023

Flooring Sales Associate

Home Depot
01.2022 - 03.2022

Roberto Clemente Community Academy

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