Jesus Maldonado
Pebble Beach Resorts
Marina,United States
9
years of professional experience
Proactive Guest Advocate who wants nothing more than to ensure guest satisfaction by doing everything possible to help resolve any problems. professional with several years of working experience. proven knowledge and experience in guest relations, inventory control, and security. Aiming to leverage my abilities to fill any role, and excel in every possible way.
Work History
Security Team Lead
11 Months- Supervised security team when the supervisor was off to ensure safety across the property.
- Collaborated with local law enforcement, Cal-Fire, and EMS on incidents, investigations, and traffic control.
- Fostered a positive team environment through effective communication and support.
- Had access to, and reviewed, CCTV footage for incidents and investigations.
- Trained new security personnel.
- Worked under the supervisor to get tasks passed down from management done.
Security Officer
1 Year 6 Months- Ensured safety of guests, employees, and residents.
- Wrote detailed reports for any incidents that happened on company property.
- Trained incoming security officers.
- Conducted regular patrols around the resorts, residential roads, and any events.
- Maintained accurate logs of all security related activities.
- Monitored event entrances and exits for unauthorized personnel.
- Enforced company policy for things like no drones, no motorcycles, etc.
- Monitored surveillance cameras and responded to suspicious activity.
Fulfillment Expert
1 Year 6 Months- Prepared Fulfillment orders for pick up and drive up, and improved Guest experience by helping find items and answering any questions.
- Ensured success by coordinating with the team to meet fulfillment goals and deadlines. Assisted in keeping the fulfillment bagging area clean and tidy.
Target Security Specialist
10 Months- Ensured the safety of Guests and Team Members by identifying and correcting security incidents. Worked to mitigate loss of profits through the use of cameras, inventory audits, and team member callouts.
- Patrolled the perimeter of the store once every hour to ensure the property was free of risks.
- Monitored cameras and other surveillance equipment to identify potential threats to security and safety.
- Handled emergency situations professionally, with assistance from the police department and/or fire department when needed.
- Neutralized tense situations with tact and common sense.
- Detected potential risks by watching for policy infractions and suspicious behaviors.
Fulfillment Expert
1 Year 2 Months- Prepared Fulfillment orders for pick up and drive up, and improved Guest experience by helping find items and answering any questions.
- Ensured success by coordinating with the team to meet fulfillment goals and deadlines. Assisted in keeping the fulfillment bagging area clean and tidy.
Pizza Cook
1 Year 3 Months- Prepared Raw Materials for cooking by cutting vegetables and making/kneading dough.
- Followed recipes to produce food products of specified flavor and texture.
- Provided Guest Service in a friendly and courteous manner.
- Prepared salads, garlic bread, and other side dishes in accordance with recipes.
- Adjusted thermostat control to regulate the temperature of ovens.
- Restocked supplies and ingredients, and followed time temperature procedures to promote freshness and reduce the chance of food-borne illness.
Cook
1 Year 3 Months- Cooked and prepared food according to recipes set by the establishment.
- Stored and rotated food products.
Education
High School Diploma
Skills
Issue Resolution
Merchandise Inspection
Operating Surveillance Equipment
Incident Documentation
De-escalation
Food Preparation
Guest Service Oriented
Willing to Learn
Effective Communication
Security Trainer
Timeline
Security Team Lead
Pebble Beach Resorts
09.2025 - CurrentRead More
Security Officer
Pebble Beach Resorts
03.2024 - 09.2025Read More
Fulfillment Expert
Target
08.2022 - 02.2024Read More
Target Security Specialist
Target
10.2021 - 08.2022Read More
Fulfillment Expert
Target
04.2020 - 06.2021Read More
Pizza Cook
Pizza My Way
06.2018 - 09.2019Read More
Cook
Burger King
04.2017 - 07.2018Read More
Marina High School
High School Diploma
Read More