Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus M. Amador

Jacksonville

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

32
32
years of professional experience

Work History

Account Representative Debt Collector

ARS National Services
07.2023 - Current
  • Contacted customers to assess satisfaction and current needs.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Processed client payments and updated accounts.
  • Collaborated with other departments to address customer needs and service requests.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Medical Assistant

First Coast Allergy & Asthma
02.2014 - 06.2023
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Measured patient spirometry.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patient pulse oximetry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.

Medical Assistant

Beaches Internal Medicine
04.2011 - 02.2014
  • Worked as medical assistant taking vitals, soap notes, administrating vaccines, setting up procedures, including paps, sutures and minor surgery trays as well as assisting with them
  • Follow up with patient care and reminder calls, as well as dealing with prescription refills
  • Also proficient in front office work, i.e
  • Patient registration, billing and chart audits also influential in getting all the Medical Assistants to use computers to work more efficiently
  • Highly computer literate and proficient with a multi-line phone system
  • Was responsible for all IT issues and IT security
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Call Center Medical Assistant

Family Care Partners
09.2007 - 08.2010
  • Worked as a Call center Medical Assistant, Triaging calls, Making appointments, giving lab results and calling in refills, proficient with EMR systems
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Measured patient spirometry.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant

General Medical Clinics
04.2004 - 07.2004
  • Worked as medical assistant taking vitals, soap notes, administrating vaccines, setting up procedures, including paps, sutures, and minor surgery trays as well as assisting with them
  • Follow up with patient care and reminder calls, as well as dealing with prescription refills
  • Also took x-rays, administered drug screens and immigration physicals
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures, and care plan instructions.
  • Measured patient spirometry.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant

Community Health Care Clinic
04.2000 - 04.2004
  • Worked as medical assistant taking vitals, soap notes, administrating vaccines, setting up procedures, including paps, sutures and minor surgery trays as well as assisting with them
  • Follow up with patient care and reminder calls, as well as dealing with prescription refills
  • Also proficient in front office work, i.e
  • Patient registration, billing and chart audits also influential in implementing computer tracking of paps with an excel program
  • Highly computer literate and proficient with a multi-line phone system
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Measured patient spirometry.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant

The Lakewood Clinic
03.1996 - 02.2000
  • I worked as a medical assistant with the same experience as above
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient spirometry.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Taught patients about medications, procedures, and care plan instructions.

Medical Assistant

North West Slim Trim
07.1994 - 02.1996
  • Worked as a medical assistant taking vitals and administrating EKGs on patients beginning their therapy of weight loss medicines
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Measured patient pulse oximetry.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Medical Assistant

Chec Medical Clinics
12.1992 - 04.1994
  • Worked taking patients vitals and setting up for minor surgery procedures and was certified as an X-ray Technologist, along with all the basic duties of a medical assistant
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Measured patient spirometry.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared and administered medications to alleviate patient symptoms.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Measured patient pulse oximetry.

Education

Diploma - Medical Assisting

Eton Technical Institute
01.1992

Associates - Arts & Science

Penn State University
State College, PA
01.1990

Skills

  • Proficient in Spanish
  • Medical terminologies
  • Calm and level-headed under duress
  • Reliable team player
  • Account updating
  • Scheduling
  • Call center experience
  • Problem-solving
  • Customer service
  • Calm demeanor
  • Appointment scheduling
  • Friendly and outgoing
  • Telephone skills
  • Tech-Savvy
  • Phone etiquette
  • Electronic medical records
  • Collections knowledge

Languages

Spanish
Native or Bilingual

Timeline

Account Representative Debt Collector

ARS National Services
07.2023 - Current

Medical Assistant

First Coast Allergy & Asthma
02.2014 - 06.2023

Medical Assistant

Beaches Internal Medicine
04.2011 - 02.2014

Call Center Medical Assistant

Family Care Partners
09.2007 - 08.2010

Medical Assistant

General Medical Clinics
04.2004 - 07.2004

Medical Assistant

Community Health Care Clinic
04.2000 - 04.2004

Medical Assistant

The Lakewood Clinic
03.1996 - 02.2000

Medical Assistant

North West Slim Trim
07.1994 - 02.1996

Medical Assistant

Chec Medical Clinics
12.1992 - 04.1994

Associates - Arts & Science

Penn State University

Diploma - Medical Assisting

Eton Technical Institute

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Jesus M. Amador