Jesus Maquen
Hartford,CT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Self-starting Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
Work History
Dry Off Loader
Accurate
05.2023 - Current
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Assisted in training new employees to increase team productivity and meet daily targets.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Shift Leader
Allied Printing Services
09.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Conducted performance reviews and provided staff with feedback and guidance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Frequently inspected production area to verify proper equipment operation.
Cook Shift Leader
Olive Garden
02.2021 - 09.2022
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Placed orders to restock items before supplies ran out.
- Mentored kitchen staff to prepare each for demanding roles.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Cook
Olive Garden
03.2020 - 02.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cook's Assistant
California Pizza Kitchen
12.2018 - 03.2020
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Placed orders to restock items before supplies ran out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Shift Supervisor
Starbuck Coffee
06.2016 - 11.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Business Administration And Management
San Ignacio University
Lima, Peru07.2014
Skills
- Microsoft Excel
- Control of Expenses
- Driver Assistance
- Safety Monitoring
- Microsoft Outlook
- Business Planning
- Document Management
- Conflict Resolution Techniques
- Corrective Actions
- Staff Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Dry Off Loader
Accurate
05.2023 - Current
Shift Leader
Allied Printing Services
09.2021 - 05.2023
Cook Shift Leader
Olive Garden
02.2021 - 09.2022
Cook
Olive Garden
03.2020 - 02.2021
Cook's Assistant
California Pizza Kitchen
12.2018 - 03.2020
Shift Supervisor
Starbuck Coffee
06.2016 - 11.2018
Bachelor of Science - Business Administration And Management
San Ignacio University
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