Jesus Mares
Visalia,Ca
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loader
Bimbo USA
05.2023 - Current
- Verified and audited inventory arriving at the warehouse
- Adjusted any shipping changes using IBM I (AS 400) System for Tulare County
- Partnered with managers and the Fresno County region in making special order requests to accountants.
Operations Manager
Petco
07.2022 - 05.2023
- Updated sales signage, special promotions and auditing inventory
- Developed game plans with the freight team stocking merchandise and making any On-hand adjustments
- Partnered with associates ensuring that they are executing proper merchandising standards
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Specialty Department Supervisor
The Home Depot
06.2021 - 07.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Generated and maintained an average $100,000 in weekly revenue
- Partnered with company vendors in creating product knowledge courses for associates
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Customer Service Lead
The Home Depot
03.2020 - 05.2021
- Oversaw 25 associates in regard to deliveries, online orders, returns, custom orders and phone sales
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Worked crossfunctionally with other departments in order to complete or substitute products for a customer.
Education
Bachelor of Science in Criminology - Law Enforcement option -
California State University - Fresno
Fresno, CA06.2020
Skills
- Communication
- Scheduling
- IBM I (AS400) systems
- OSHA Compliance
- Problem solving
- Planning and Implementation
- Adaptability
- Conflict Resolution
- Problem-Solving
- Customer Service
- Operations Management
Accomplishments
- Completed Leadership Development Program
- Operations Employee of the month
Certification
Leadership Development Program Certificate
Languages
Spanish
Native or Bilingual
Timeline
Loader
Bimbo USA
05.2023 - Current
Operations Manager
Petco
07.2022 - 05.2023
Specialty Department Supervisor
The Home Depot
06.2021 - 07.2022
Customer Service Lead
The Home Depot
03.2020 - 05.2021
Bachelor of Science in Criminology - Law Enforcement option -
California State University - Fresno
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