Jesus Mares

Field service technician

Specializing in production printing.

Installation and maintenance of Oce and Canon branded products.

Including:

OCE’ - Canon branded toner products

Variostream VS7000 -VS8000

Varioprint VP6000 and TITAN.

Colorstream. CS3000 - CS8000

Canon I300 and IX3200

BLM 500- 550+

Pre-post products :

Hunkeler - cutters, unwinders, stackers

Technau - cutters, unwinders, stackers

Prisma servers

• Provided exceptional customer support during post-sales phase, ensuring seamless integration of digital solutions into existing systems.
• Conducted regular performance reviews and provided constructive feedback to team members, fostering a culture of continuous improvement and excellence.
• Streamlined service processes for increased efficiency by implementing new troubleshooting techniques and tools.
• Contributed to the continuous improvement of company''s products by providing valuable feedback from client interactions.
• Developed comprehensive documentation for clients, detailing product specifications, installation procedures, and maintenance guidelines.
• Improved customer satisfaction by diagnosing and resolving complex technical issues for digital solutions products.
• Managed key client relationships while delivering top-notch technical assistance in a timely manner.
• Reduced response times to client inquiries, providing prompt and accurate resolutions to their concerns.
• Proactively identified potential risks during project implementation phases and developed contingency plans to minimize impact on deliverables.
• Optimized digital solution performance through regular system analysis, updates, and maintenance activities.
• Maintained up-to-date knowledge of industry standards as well as emerging technologies relevant to the field of Digital Solutions Engineering.
• Monitored and optimized production processes to increase throughput and improve quality.
• Reduced downtime and increased production capacity with strong maintenance plans.