Jesus Martinez

As a HEB E-Store personal shopper, ones task was to deliver outstanding costumer service all behind a phone. A costumer would place their order, and one had to shop by sections varying from dry canned goods, through frozen items. While ensuring that quality and costumer service is maintained at its best, The order has to be fully completed and packed up, ready for costumer pick up at their intended scheduled time.

• Assisted customers in locating products and providing product recommendations.
• Collaborated with team members to streamline shopping processes and enhance customer experience.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Executed efficient shopping processes to ensure timely order fulfillment and customer satisfaction.

Completing costumers' online orders, bagging them up and getting them ready for when costumer picks up. Once costumer arrives, would have to check them out and take out their order into their desired placed in their vehicle. If they were a new costumer, would have to enter personal information and store discounts. When an item was out of stock, or when we were about to begin/finish the order we had to stay in contact with the costumer and contact them personally. Would train new workers, showing them opening/closing tasks, and teaching them how to complete an order. As a team lead, my task was to schedule breaks within my coworkers, serve as a curbside customer service representative having to contact costumers if they had a question or inquiry. Completing end of the day counts such as income and orders that were completed.

• Led team in daily operations, ensuring compliance with safety and quality standards.
• Trained new staff on operational procedures and best practices for efficiency.
• Implemented training programs that improved employee performance and engagement.
• Coordinated scheduling to optimize workforce allocation and enhance productivity.

• Starting off as a cashier leading up to front end team lead, my tasks were taking out orders, preparing snack orders, & realizing opening/closing tasks. In Cafe Chamoy, a Mexican snack & food shop we sold various snacks and Mexican meals. Tasks varied from taking orders, maintaining a steady and calm environment during rush hours, making the snacks and helping kitchen staff when needed. Cleaning, opening and closing the shop every shift. Making a list of necessary items needed throughout the week. In charge of prepping daily and weekly for items that were being used throughout the shift.
• Led team in delivering exceptional customer service to enhance guest satisfaction.
• Coordinated with kitchen staff to ensure timely food delivery during peak hours.
• Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
• Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
• Boosted sales with innovative marketing strategies and promotional events targeted at the local community.