Jesus Mederos

- Led a team of over 8 service delivery personnel, providing guidance to ensure successful task completion.
Utilized GPS systems to optimize routing for delivery personnel, enhancing navigation efficiency.
- Maintained accurate records of deliveries, including tracking information and recipient signatures.
- Delivered exceptional customer service by promptly addressing client inquiries about orders and delivery timelines.
- Handled customer complaints related to deliveries with a courteous and prompt response.
- Monitored order statuses and communicated delays or issues swiftly to the management team.
- Analyzed existing processes and suggested improvements based on industry best practices.
- Developed clear procedures for the team to ensure quality service delivery within agreed timelines.
- Fostered open communication among team members, customers, and vendors to enhance collaboration.
- Investigated escalated customer complaints thoroughly and took appropriate corrective measures.
- Conducted regular meetings with team members to review project progress and provide necessary support.
- Diagnosed and resolved product issues to improve customer satisfaction and prevent call escalation.

• Labeled packages with shipping information such as address labels or colored stickers.
• Identified incorrect or damaged items received from suppliers and reported them accordingly.
• Provided assistance with unloading incoming freight trucks when needed.
• Sorted various types of merchandise into designated areas according to established procedures.
• Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.