JESUS MENDEZ
EL PASO,TX - TEXAS
Summary
Fast learner with a self-proficient mindset, adaptable to evolving tech landscapes. Eager to contribute to team success and explore collaboration opportunities.
A results-driven professional with comprehensive background in diverse roles. Known for enhancing operational workflows and contributing to cross-functional team success. Reliable, adaptable, and skilled in multitasking and conflict resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Internship Junior IT Generalist
Rio Grand Urology
04.2025 - 08.2025
- Provide first-level technical support to end users via help desk tickets, email, or in-person
- Assist with hardware setup, installation, and troubleshooting (PCs, printers, scanners, peripherals)
- Support basic software installation, updates, and configurations across systems
- Perform routine maintenance on equipment and assist with inventory tracking
- Help monitor and maintain network infrastructure (Wi-Fi, switches, routers) under supervision
- Support user account management (creating accounts, resetting passwords, access permissions)
- Document IT procedures and create or update knowledge base articles
- Assist in deploying and imaging operating systems on new or reissued devices
- Conduct data backups and assist with recovery tasks as assigned
- Participate in IT projects like system upgrades, migrations, or security audits
- Maintain organization and cleanliness of IT storage and work areas
- Learn and apply cybersecurity best practices while handling sensitive data
- Attend team meetings and shadow IT staff to understand cross-functional support
- 180 hour completion
Area Manager
Blue Duck Scooters
10.2021 - 03.2023
- Delegated responsibilities among team members
- Improved company operations through enhanced strategies for deployments
- Created and maintained reports
- Ensured proper inventory management and maintenance
- Established and maintained relationships with city officials to foster community collaboration
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Warehouse Manager
Blue Duck Scooters
11.2018 - 10.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Lead Forklift Operator
Mountain Franklin Foods LLC
02.2018 - 11.2018
- Documented inventory for end-of-month reporting
- Mentored junior staff members on proper lifting techniques and load balancing methods to prevent accidents or injuries on the job site.
- Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
- Prepared Kanban according to daily production schedules
- Maintained equipment to meet company standards
- Streamlined order fulfillment process with efficient forklift operation, reducing loading and unloading times.
- Organized storage areas to maximize space utilization while still allowing easy access to products when necessary.
Freight Receiving and Shipping Lead HV/VMI and Northbound Operations
Expeditors International
11.2014 - 11.2017
- Oversaw daily tasks for a team of six employees
- Audited received freight against shipper BOLs and packing slips
- Systematically received freight and maintained cleanliness in assigned areas
- Managed daily reporting through Excel and Outlook for freight received and pending
- Handled day-to-day shipping and receiving overseeing more than 2000 packages per day.
Operations Shipping
Instaff
08.2013 - 11.2014
- Picked and staged freight for loading
- Audited freight before loading into trailers
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science - Computational Science
Western Technical College
El Paso, TX06-2026
Associate of Applied Science - Computer And Information Systems Security
Western Technical College
El Paso, TX06-2025
Skills
- Attention to detail
- Excel
- Leadership
- Project management
- Problem solving
- Critical Thinking
- Reports and documentation
- Team collaboration
- Multitasking and organization
- Analysis & evaluation
- Issue resolution
- Project implementation
Certification
- Cisco (CCNA) 2024-11-19
- CompTIA A+ 2024-12-28
- CompTIA Network+ 2024-12-28
- CompTIA Secure Infrastructure 2024-12-28
- CompTIA Security+ 2024-12-28
- CompTIA Operation Specialist 2024-12-28
Languages
English
Full Professional
Spanish
Professional Working
Japanese
Elementary
Timeline
Internship Junior IT Generalist
Rio Grand Urology
04.2025 - 08.2025
Area Manager
Blue Duck Scooters
10.2021 - 03.2023
Warehouse Manager
Blue Duck Scooters
11.2018 - 10.2021
Lead Forklift Operator
Mountain Franklin Foods LLC
02.2018 - 11.2018
Freight Receiving and Shipping Lead HV/VMI and Northbound Operations
Expeditors International
11.2014 - 11.2017
Operations Shipping
Instaff
08.2013 - 11.2014
Associate of Science - Computational Science
Western Technical College
Associate of Applied Science - Computer And Information Systems Security
Western Technical College
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