Jesus Mendoza

Cable Installation Technician

Turn Around Communication

04.2014 - Current

Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
Connected components to exterior cable systems and tested connections for adequate power and functional links.
Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
Repaired and updated equipment to conform to company-wide standards.
Improved customer satisfaction by providing efficient and professional cable installation services.
Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Installed and configured new devices and system components.
Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Optimized installation routes using GPS technology to minimize travel time between jobs while maintaining adherence to appointment schedules.