Jesus Mireles Villa
Clermont,FL
Summary
Dedicated sales associate with 11 years of experience combining management and customer service expertise in sales and costumer service. Looking for a position as a sales consultant in a fast growth company.
Forward-thinking Operations Specialist bringing 3 years of expertise in management for retail and marketing sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in excel, power point, word, teams. Management professional with strong track record in driving organizational success. Skilled in strategic planning, process optimization, and resource management. Known for fostering team collaboration and delivering results in dynamic environments. Highly adaptable, reliable, and focused on achieving operational excellence.
Overview
21
21
years of professional experience
Work History
Wyndham Vacations Management Specialist
Wyndham Vacations
08.2023 - Current
- Enhanced project outcomes by streamlining management processes.
- Developed strategic plans for improving operational efficiencies.
- Improved team collaboration with effective communication strategies.
- Coordinated departmental activities to ensure alignment with goals.
- Increased productivity, implementing robust management systems.
- Facilitated cross-functional meetings to drive project success.
- Implemented change management initiatives for seamless transitions.
- Optimized resource allocation to maximize team output.
- Strengthened client relationships by delivering consistent results.
- Led training sessions to enhance team skill sets.
- Enhanced client satisfaction by resolving escalated issues promptly.
- Managed budgets and timelines for successful project completion.
Server
sanaa at animal kingdom lodge
02.2022 - Current
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Uphold high sanitation and safety standards while delivering and serving food
- Greeted all guests with smile and friendly greeting
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
Timeshare Sales Representative
Hilton Grand Vacations
12.2019 - 02.2022
- Supported owner requests with pricing, property descriptions, and locations
- Offered incentives to generate referral leads from satisfied property owners
- Discussed ownership program with guests to prospect new clientele
- Conducted one-on-one sales presentations and resort property tours to interested parties
- Exceeded sales goals utilizing generated leads
- Generated leads from marketing teams to solidify sales tour opportunities
- Prospected new leads and completed at least 2500 cold or warm calls each week with 38% conversion rate
- Stayed up to date on the company's service offerings, policies and procedures to give each customer the best possible service
Server
La Hacienda de San Angel inn
10.2013 - 12.2019
- Place food servings on plates or trays according to orders or instructions
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Take food orders and relay orders to kitchens or serving counters so it can be filled
- Remove trays and stack dishes for return to kitchen after meals are finished
- Stock service stations with items such as ice, napkins, or straws
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Total checks, present them to customers, and accept payment for services
Audio Visual Technician
ges audio visual
02.2013 - 10.2013
- Maintain hardware and software, including computers, scanners, color copiers, and color laser printers
- Set up, adjust, and operate audiovisual equipment such as cameras, film and slide projectors, and recording equipment, for meetings, events, classes, seminars and video conferences
- Install audiovisual equipment
- Instruct users in the selection, use, and design of audiovisual materials, and assist them in the preparation of instructional materials and the rehearsal of presentations
- Direct and coordinate activities of assistants and other personnel during production
- Plan and prepare audiovisual teaching aids and methods for use in school systems
- Determine formats, approaches, content, levels, and mediums necessary to meet production objectives effectively and within budgetary constraints
- Perform simple maintenance tasks such as cleaning monitors and lenses and changing batteries and light bulbs
- Construct and position properties, sets, lighting equipment, and other equipment
- Attend conventions and conferences, read trade journals, and communicate with industry insiders to keep abreast of industry developments
Server
Fultons Crab House
02.2006 - 03.2013
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Examine trays to ensure that it contain required items
- Place food servings on plates or trays according to orders or instructions
- Take food orders and relay orders to kitchens or serving counters so it can be filled
- Stock service stations with items such as ice, napkins, or straws
- Remove trays and stack dishes for return to kitchen after meals are finished
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Record amounts and types of special food items served to customers
- Carry food, silverware, or linen on trays or use carts to carry trays
- Total checks, present them to customers, and accept payment for services
Sales Supervisor
Calvin Klein
06.2004 - 08.2005
- Listen to and resolve customer complaints regarding services, products, or personnel
- Provide staff with assistance in performing difficult or complicated duties
- Monitor sales staff performance to ensure that goals are met
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Hire, train, and evaluate personnel
- Prepare sales and inventory reports for management and budget departments
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services
- Plan and prepare work schedules, and assign employees to specific duties
- Inventory stock and reorder when inventories drop to specified levels
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintain records related to sales
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2004
Bachelor of Science - Radiology
Valencia College
Orlando, FL05.2004
Skills
- Customer and Personal Service
- Critical Thinking
- Service Orientation
- Administration and Management
- Judgment and Decision Making
- Quality Control
- Negotiation
- Active Listening
- Monitoring
- Time Management
- Public Safety and Security
- Production and Processing
- Sales and Marketing
- Project management
- Strategic planning
- Performance metrics
- Process improvement
- Budget management
- Team leadership
- Resource allocation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved higher sales by completing a restructure of script with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Wyndham Vacations Management Specialist
Wyndham Vacations
08.2023 - Current
Server
sanaa at animal kingdom lodge
02.2022 - Current
Timeshare Sales Representative
Hilton Grand Vacations
12.2019 - 02.2022
Server
La Hacienda de San Angel inn
10.2013 - 12.2019
Audio Visual Technician
ges audio visual
02.2013 - 10.2013
Server
Fultons Crab House
02.2006 - 03.2013
Sales Supervisor
Calvin Klein
06.2004 - 08.2005
Bachelor of Science - Radiology
Valencia College
High School Diploma -
Dr. Phillips High School