Jesus Molina
Hilliard
Summary
Technical support professional with robust background in assisting users with troubleshooting and resolving technical issues. Known for strong focus on team collaboration and delivering reliable support while adapting to changing needs. Skilled in problem-solving and customer service, valued for reliability and adaptability.
Overview
13
13
years of professional experience
Work History
LEVEL 1 SUPPORT
Colegio Cirujanos Dentistas De Chile A.G
05.2018 - 12.2024
- Carry out maintenance of the technological platform, develop innovation projects for growth in the IT area, support users in terms of different needs in relation to the IT department
- Educated customers on preventative maintenance techniques, reducing the frequency of support calls.
MONITORING OPERATOR
WCT Consultores LTDA
12.2016 - 12.2017
- Facilitated team collaboration through clear communication with fellow operators during shift changes or handovers.
JUNIOR QA ANALYST
Fyc Group Technology Solutions
08.2011 - 07.2015
- Documented testing procedures for creating a knowledge base for future reference.
- Utilized test management tools for maintaining test cases and defect logs.
Education
HIGHER UNIVERSITY TECHNICIAN - COMPUTING
INSTITUTO UNIVERSITARIO DE EDUCACION ESPECIALIZADA
ZULIA, VE08.2007
Skills
- Remote support
- Ticket management
- Software installation
- Network connectivity
- Device configuration
- Application support
- Printer support
- Hardware diagnostics
- System updates
- Software updates
- Mobile device support
- Password resets
Locations
- Caracas, Venezuela
- Zulia, Venezuela
- Santiago, Chile
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
LEVEL 1 SUPPORT
Colegio Cirujanos Dentistas De Chile A.G
05.2018 - 12.2024
MONITORING OPERATOR
WCT Consultores LTDA
12.2016 - 12.2017
JUNIOR QA ANALYST
Fyc Group Technology Solutions
08.2011 - 07.2015
HIGHER UNIVERSITY TECHNICIAN - COMPUTING
INSTITUTO UNIVERSITARIO DE EDUCACION ESPECIALIZADA
Similar Profiles
Joaquín ÁlvarezJoaquín Álvarez
Práctica Profesional at Ministerio de Energía de Chile - Comisión Chilena de Energía Nuclear (CCHEN)Práctica Profesional at Ministerio de Energía de Chile - Comisión Chilena de Energía Nuclear (CCHEN)
Andre Cruz TalaveraAndre Cruz Talavera
Software Engineer IV at Acid Labs - Cencosud (Santiago de Chile - Chile)Software Engineer IV at Acid Labs - Cencosud (Santiago de Chile - Chile)
María Centeno AlcaláMaría Centeno Alcalá
Continuing Education Instructor - Nursing at Colegio De Profesionales De La Enfermería De Puerto RicoContinuing Education Instructor - Nursing at Colegio De Profesionales De La Enfermería De Puerto Rico