Jesus Molina
Las Cruces
Summary
Hard-working professional with 10+ years of parts and service experience. Proven knowledge of conflict resolution, customer communications, and customer satisfaction. Demonstrated skill in inventory management, team leadership, and vendor relationships. Noteworthy ability to increase efficiency while reducing costs through strategic sourcing, proactive problem-solving, and staff training. Aiming to leverage my skills and apply my strengths to successfully fill the role of Commercial Manager
Overview
13
13
years of professional experience
Work History
Parts Manager
Sisbarro Dealerships
Deming
10.2022 - Current
- Led a team of parts department employees, providing training and performance evaluations.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Managed employee schedules and daily assignments.
- Established pricing strategies to remain competitive while ensuring profitability.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
Asst. Service Manager
Sisbarro Dealerships
07.2020 - 07.2021
- Provide time sheets to service technicians using Dealertrack DMS Software
- Contact dissatisfied customers via phone/email to resolve any concerns
- Ensure services/ repairs are completed efficiently in a timely manner
- Set both financial and customer service oriented goals for service advisors to achieve on a weekly basis
- Utilized General Motors' Global Connect system to look up vehicle's warranties and service bulletins
Service Consultant
Sisbarro Dealerships
12.2016 - 07.2020
- Prepare repair orders using Dealertrack DMS Software
- Prepare and present estimates of services/repairs using Mitchell Pro Demand Software
- Utilized an Excel based software system to maintain status of vehicles in service
- Contact customers regarding repair orders
Commercial Manager
Pep Boys Manny, Moe & Jack
06.2012 - 12.2016
- Distribute automotive parts to local repair facilities
- Collect payments from local repair facilities
- Connect with new clients on a monthly basis to create new clientele
- Ensure driver's vehicles are maintained with required services
Education
High School Diploma -
Las Cruces High School
Las Cruces, NM05-2011
Skills
- Time-Management
- Inventory Management
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Interpersonal Skills
- OSHA safety standards
- Verbal Communication
- Email Communication
- Problem-Solving
- Self-Motivating
- Adaptable
- Dependable
- Prioritizing
- Organization
- Conflict resolution
- Customer communication
- Profit and loss tracking
Personal Information
Title: Automotive Specialist
Other
Real Estate Agent, New Mexico, #REC-2022-0030, 01/01/22 - 09/30/24
Timeline
Parts Manager
Sisbarro Dealerships
10.2022 - Current
Asst. Service Manager
Sisbarro Dealerships
07.2020 - 07.2021
Service Consultant
Sisbarro Dealerships
12.2016 - 07.2020
Commercial Manager
Pep Boys Manny, Moe & Jack
06.2012 - 12.2016
High School Diploma -
Las Cruces High School
Similar Profiles
Patricia AlmanzaPatricia Almanza
Service Advisor at Sisbarro SuperstoreService Advisor at Sisbarro Superstore
Alayna SpeckmanAlayna Speckman
Office Manager at Sisbarro Education & Counseling CenterOffice Manager at Sisbarro Education & Counseling Center
Michael ScoleriMichael Scoleri
Salesperson at Ciocca DealershipsSalesperson at Ciocca Dealerships