Jesus Mondragon
Rio Rancho,United States
Summary
Visionary IT Leader with over 13 years of professional experience driving innovation, operational excellence, and collaboration across diverse IT environments. Expert in delivering scalable, efficient solutions that align with organizational goals, while empowering stakeholders with data-driven processes and automation. A results-oriented and personable leader dedicated to fostering high-performing teams through open communication, professional development, and strategic problem-solving. Committed to achieving impactful outcomes, advancing mission-critical initiatives, and ensuring team recognition and success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader/First Line Supervisor - ADS-BADS
Los Alamos National Laboratory
03.2024 - Current
- Oversee both the Electronic Content Management (ECM) and Business Intelligence (BI) teams, a total of 17 hybrid and remote employees, ensuring strategic alignment with organizational goals, cultivating a collaborative culture, and delivering high-quality IT solutions efficiently.
- Led and executed strategic plans for ECM and BI team initiatives, overseeing system updates, migrations, process improvements and development to ensure timely, cost efficient delivery and data-driven decision making.
- Collaborated with cross-functional teams and key stakeholders across various organizations to swiftly resolve issues, identify and address business needs, enhancing service delivery and customer satisfaction.
- Managed team resources and performance by evaluating team work processes, tracking key initiatives, and ensuring adequate shift and project coverage to maintain operational efficiency.
Team Leader/First Line Supervisor - SAE-3
Los Alamos National Laboratory
02.2023 - 03.2024
- Led the ECM team during a critical period, successfully stabilizing operations for Documentum and Aproove, leading to a notable increase in customer satisfaction, system performance, and team work production and throughput.
- Successfully implemented continuous improvement initiatives to enhance team skill sets, increase customer engagement with the team, refine agile work processes, and optimize customer experiences by augmenting technical support methods.
- Promoted and helped the ECM team coordinate with cross-functional teams across ADS and I&T to utilize Dynatrace for application monitoring, improve ServiceNow service offerings, automatically submit business case value (team accomplishments) to management, and establish full test automation for Aproove and Documentum, saving up to 3 FTE resources for the team..
- Worked regularly with ECM team Scrum Master and Product Owner to gather important data needed to Identify team weak points and focus in on critical customer needs and initiatives, leading to improvements in team performance and operational efficiency.
Service Owner/Software Developer - SAE-3
Los Alamos National Laboratory
10.2021 - 02.2023
- Managed relationships with diverse customer bases, from VIPs to team-level clients operating in the field, across multiple laboratory organizations. Ensured major project milestones were met, providing regular status updates to key stakeholders.
- Worked closely with key stakeholders to identify and deliver critical application requirements, develop IT roadmaps, and ensure that solutions are in accordance with IT policies and requirements. Additionally, I was responsible for planning, on-boarding, beta and QA testing, and rollout of applications utilized by thousands of LANL users.
- Oversaw notable applications such as EDRMS/ERMS (Documentum), iSoMS, Phonebook Plus, WPC, and various custom mobile and web solutions (LocateIT, Property Mobile, SpotAward, Dynamic Organizations, etc.)
Custom Mobile and Web Software Developer - SAE-3
Los Alamos National Laboratory
07.2013 - 10.2021
- Pioneered mobile application development at LANL as part of a capability development initiative, leveraging mobile device management platforms to provide LANL with modern mobile solutions and enhance operational efficiency.
- Worked as the technical lead for a full-stack mobile and web development team, mentored junior developers, demonstrated capabilities to high-level management, established comprehensive software testing, created training documentation, performed regular software security and quality reviews, established a fully automated DevOps pipeline using GitLab, successfully integrated with external databases and systems, developed RESTful APIs and established UI/UX standards and guidelines.
- Led the transition from capability driven development to a service-oriented development model, allowing the team to provide critical modern web and mobile solutions at a rapid pace, ensuring customer satisfaction and improving operational efficiency. This effort included working with cross-functional teams to make sure the service fit within LANL's operational infrastructure.
- Delivered more than 12 mobile and web applications including impactful applications like LocateIT, Property Mobile, MOV, FSR, and iSoMS. These mobile and web applications were developed utilizing component-based design methodologies making the development process more modular and efficient, allowing for quick delivery of solutions or proof of concepts.
Enterprise Software Developer - SAE-3
Los Alamos National Laboratory
10.2010 - 07.2013
- Contributed to development projects for enterprise solutions utilizing JDK, J2EE, and Visual Studio. Collaborated on various stages of the development lifecycle from requirement gathering to production releases.
- Worked closely with institutional customers to gather requirements, design custom solutions, and meet critical deadlines.
Education
Master of Science - Information Systems
University of New Mexico
Albuquerque, NM12-2009
Bachelor of Science - Computer Science
New Mexico State University
Las Cruces, NM12-2006
Skills
- IT Team Leadership & Management
- Agile & Scrum Methodologies
- Strategic Planning & Execution
- Stakeholder Engagement & Collaboration
- Process Improvement & Automation
- Technical Documentation Proficiency
- Cross-Organizational Understanding
- Custom Development Service Delivery
- Employee Development & Performance Management
- Compliance & Security Policy Implementation
- Data Architecture & Delivery
- Results-Oriented Problem Solving
Certification
Certified ScrumMaster (CSM) - 2020
Certified Scrum Developer (CSD) - 2020
Timeline
Team Leader/First Line Supervisor - ADS-BADS
Los Alamos National Laboratory
03.2024 - Current
Team Leader/First Line Supervisor - SAE-3
Los Alamos National Laboratory
02.2023 - 03.2024
Service Owner/Software Developer - SAE-3
Los Alamos National Laboratory
10.2021 - 02.2023
Custom Mobile and Web Software Developer - SAE-3
Los Alamos National Laboratory
07.2013 - 10.2021
Enterprise Software Developer - SAE-3
Los Alamos National Laboratory
10.2010 - 07.2013
Certified ScrumMaster (CSM) - 2020
Certified Scrum Developer (CSD) - 2020
Master of Science - Information Systems
University of New Mexico
Bachelor of Science - Computer Science
New Mexico State University
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