Jesus Montero
Dickinson,TX
Summary
Dynamic and dependable professional with a strong work ethic, honed at McDonald’s, where I enhanced team performance through effective training and problem-solving. Skilled in customer service and forklift operation, I prioritize safety and cleanliness while ensuring efficient operations and a positive work environment. Committed to excellence and teamwork in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Deli Clerk
HEB Grocery Store
01.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sometimes helped in the back and used a forklift
Shift Manager
McDonald’s
08.2019 - 01.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Welding - Welding
College of The Mainland
Texas City, TXSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Cleaning and sanitizing
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Organizational skills
- Multitasking Abilities
- Forklift operation
- Loading and unloading
- Team player
- Shipping and receiving
- Warehouse operations
- Safety awareness
- Safe driver
- Heavy equipment operations
- Storage and organization
- Workplace cleanliness
- Materials movement
Languages
Spanish
Native or Bilingual
Timeline
Deli Clerk
HEB Grocery Store
01.2023 - Current
Shift Manager
McDonald’s
08.2019 - 01.2023
Welding - Welding
College of The Mainland
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