Jesus Morales

• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
• Observed behavior of residents individually and in groups.
• Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
• Interviewed inmates to obtain information and assess needs.
• Received and accounted for personal possessions and determined inmate work assignments.
• Reduced inmate altercations through proactive conflict resolution strategies.
• Mitigated potential security breaches with vigilant contraband detection practices.
• Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
• Enforced rules and regulations to maintain order among inmates.
• Responded to emergency situations and de-escalated hostile confrontations.
• Conducted security checks of inmates and living areas.
• Prepared reports to document incidents and violations.
• Supervised inmates during meals, recreation and other activities.
• Transported inmates to and from court hearings, medical appointments and other locations.
• Investigated and responded to incidents of inmate misconduct.
• Interviewed inmates to obtain information and evidence.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
• Interviewed inmates to obtain information and assess needs.
• Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
• Reduced inmate altercations through proactive conflict resolution strategies.
• Enforced rules and regulations to maintain order among inmates.
• Responded to emergency situations and de-escalated hostile confrontations.
• Investigated and responded to incidents of inmate misconduct.
• Interviewed inmates to obtain information and evidence.

• Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
• Crafted clear, informative reports to explain life insurance policy features and benefits.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
• Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
• Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
• Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
• Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
• Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
• Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
• Promoted products and services using upselling and other sales strategies.
• Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
• Marketed life insurance products to increase customer bases and revenue.
• Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
• Met with customers to provide information about available products and policies.
• Analyzed customer needs to provide customized insurance solutions.
• Finalized sales and collected necessary deposits.
• Collected premiums on or before effective date of coverage.

• Completed full building and grounds patrols to spot and investigate concerns.
• Directed guests around building and answered accessibility questions.
• Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
• Monitored alarm systems to detect any unauthorized entries into protected areas.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Patrolled commercial property and associated parking garage.
• Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
• Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
• Examined doors, windows and gates to verify security.
• Investigated suspicious activities and persons to maintain security of premises.

Interviewed inmates to obtain information and evidence.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
• Observed behavior of residents individually and in groups.
• Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
• Received and accounted for personal possessions and determined inmate work assignments.
• Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
• Enhanced facility safety by conducting regular and thorough cell inspections.
• Reduced inmate altercations through proactive conflict resolution strategies.
• Enforced rules and regulations to maintain order among inmates.
• Conducted security checks of inmates and living areas.
• Responded to emergency situations and de-escalated hostile confrontations.
• Prepared reports to document incidents and violations.
• Transported inmates to and from court hearings, medical appointments and other locations.