Jesus Moreno

· Provide leadership and guidelines for 5 Housing Case Managers and one Financial Benefits Manager

· Monitors and evaluates annual budgets, contracts, and strategic objectives.

· Ensures the program meets Federal, State, and City requirements.

· Facilitates weekly department meetings.

· Responsible for quality assurance regarding contracts and regulatory requirements for electronic and paper file management

· Special projects

• Demonstrated adaptability by efficiently handling last-minute changes or special requests from clients without compromising quality of service.
• Participated in professional development opportunities focused on enhancing knowledge of global destinations, cultures, customs regulations, visa requirements, and more; applied insights gained toward advising customers on trip planning considerations.
• Boosted client satisfaction by providing personalized travel recommendations based on their preferences and budget.
• Developed and maintained strong relationships with clients to ensure repeat bookings and referrals.
• Enhanced customer experience by promptly addressing concerns, resolving issues, and offering alternative solutions.
• Utilized exceptional communication skills to effectively tailor presentations of travel options according to each client's unique requirements.