JESUS NARANJO
ELKRIDGE,MD
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Operation Specialist
Capitol Building Supply
Bladensburg, MD
01.2021 - 06.2024
- Ensured that all safety protocols were followed in accordance with company policies.
- Monitored customer service performance metrics, identifying areas of improvement and implementing corrective action plans.
- Trained new employees on established operational procedures and protocols.
- Facilitated communication between departments to ensure seamless integration of operations across business units.
- Managed day-to-day operations, streamlining processes to enhance efficiency and reduce costs.
- Facilitated communication between departments to ensure smooth operation and coordination.
- Coordinated logistics for product distribution, ensuring timely delivery and optimal inventory levels.
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
- Managed inventory control systems, ensuring accuracy and optimizing stock levels.
- Resolved operational issues promptly to minimize impact on business activities.
- Maintained detailed records of customer interactions, orders and account status updates.
- Established relationships with key decision makers at target companies.
- Followed up on pending orders and inquiries in a timely manner.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Assisted in resolving customer complaints in a prompt manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided product information and demonstrations to customers via phone and online platforms.
- Identified customer needs by asking questions and advising on best solutions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Reset store displays for special events and seasonal merchandise changes.
- Listened to customer needs to identify and recommend best products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Develop a comprehensive understanding of EIFS products, including different types, features, benefits, and applications in construction.
- Prepare detailed proposals, including product specifications, pricing, installation details, and project timelines, tailored to customer needs.
- Provide technical assistance and support to customers, architects, and contractors regarding EIFS products, installation techniques, and compliance with building codes.
- Prepare the Corob machine for operation by ensuring it is correctly calibrated and set up according to the specifications of the product being processed (e.g., paint, ink, or chemical dispensing).
- Load raw materials into the machine's hoppers or containers, ensuring proper quantities and types are used based on production requirements.
- Conduct regular quality checks on products produced by the Corob machine to ensure they meet specified standards for color accuracy, consistency, viscosity, and other relevant criteria.
- Maintain accurate records of production activities, including batch records, production logs, and quality inspection reports. Input data into computer systems or logbooks as required.
Stucco Foreman
AFAB Solutions
Jacksonville, MD
11.2017 - 12.2020
- Developed scopes of work for each project and monitored progress to ensure quality standards were met.
- Established budgets for each project based on projected costs.
- Maintained accurate records of daily operations including labor hours, material usage and cost tracking.
- Created detailed reports regarding job progress, costs, estimates and timelines.
- Resolved any issues or problems that arose during the course of a project.
- Provided technical guidance to workers in order to maintain production levels according to established standards.
- Reported any potential hazards or unsafe conditions immediately to management.
- Conducted post-project inspections to confirm customer satisfaction with completed work.
- Monitored inventory levels of supplies and materials required for jobs.
- Assisted with training new employees on proper installation techniques and safety procedures related to stucco applications.
- Ordered materials, tools and equipment necessary for job completion.
- Ensured all safety protocols were followed at all times during construction activities.
- Participated in meetings with clients, architects and engineers as needed throughout construction process.
- Supervised the installation, repair and maintenance of stucco systems on commercial buildings.
- Coordinated and supervised a team of stucco installers to ensure the timely completion of projects.
- Communicated with clients to convey estimated time, materials, and labor for desired project.
- Operated boom lifts and scissor lifts to apply and products to walls.
- Loaded and unloaded materials by lifting, pushing, and pulling heavy material loads.
- Applied decorative or textured finishes or coverings to designated surfaces.
- Inspected and machines to verify conformance to product specifications.
Education
High School Diploma -
Colegio Bellas Artes
Maracaibo07-1994
Skills
- Attention to Detail
- Customer Service
- Relationship Building
- Payment Processing
- Excellent time management
- Analytical problem solver
- Exceptional customer service
- Scheduling Coordination
- Materials Estimation
- Customer Support
- Strong interpersonal skills
- Data Entry
Languages
English
Professional
Spanish
Professional
Timeline
Operation Specialist
Capitol Building Supply
01.2021 - 06.2024
Stucco Foreman
AFAB Solutions
11.2017 - 12.2020
High School Diploma -
Colegio Bellas Artes
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