JESUS NAVARRETE
Pico Rivera,CA
Summary
Results-driven Relationship Banker with proven sales expertise and a focus on customer satisfaction. Known for cultivating strong client relationships and consistently achieving sales targets through effective communication and critical thinking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
JPMorgan Chase
Norwalk, CA
03.2022 - Current
- Developed and maintained strong customer relationships to enhance satisfaction with personalized banking services.
- Assisted clients with account inquiries and transactions, ensuring satisfaction and compliance.
- Educated customers on financial products, increasing awareness of services available like loans, credit cards, and investment products, to meet sales targets. .
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Server/Driver
Neli's Cafe & Catering
Los Angeles, CA
04.2016 - 03.2022
- Delivered outstanding customer support to enhance overall guest experience and encourage loyalty.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely food preparation and accurate orders.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Critical thinking
- Active listening
- Continuous improvement
Certification
SIE
SERIES 6
SERIES 63
LIFE INSURANCE
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Relationship Banker
JPMorgan Chase
03.2022 - Current
Server/Driver
Neli's Cafe & Catering
04.2016 - 03.2022