Jesus Navarrete Rosales
Cafe Gratitude
Los Angeles,CA
2
Languages
5
years of professional experience
Customer-focused professional with experience in financial services and high-volume operations. Proven skills in cash handling and relationship management drive customer satisfaction and loyalty. Eager to leverage expertise in a banking role, where I can apply my customer service and financial services experience, continue developing my skills, and take on increasing levels of responsibility and leadership.
Work History
Financial Services Representative
5 Years 1 Month- Process domestic and international money transfers through Ria, MoneyGram, and Viamericas while maintaining accuracy and compliance with transaction procedures.
- Handle cash transactions, check-cashing services, money orders, and other financial services with attention to accuracy and security.
- Assist customers with financial transactions, resolve service questions, and provide professional, personalized customer service.
- Maintain accurate transaction records and follow cash-handling and operational procedures.
Advocate Member Service Representative
2 Years 8 Months- Provide attentive, personalized service to guests by taking orders, serving tables, answering questions, and creating positive customer experiences. Developed strong relationships with regular guests who consistently request and recognize my service.
- Consistently maintain a strong reputation for reliability, efficiency, and timely order execution during high-volume service periods.
- Effectively prioritize multiple responsibilities across serving, cashiering, barista, expo, and takeout operations while maintaining a high standard of customer service.
- Communicate promptly with management when customer or operational issues arise, to resolve concerns and maintain a positive guest experience.
Assistant Floor Manager
3 Years 6 Months- Welcomed and assisted guests upon arrival, managed seating, and ensured a professional and enjoyable experience throughout their visit.
- Monitored the floor during busy service periods to ensure cleanliness, organization, and efficient guest service.
- Trained to perform multiple operational roles, allowing for flexibility and the ability to step in wherever additional support was needed.
- Handled cash and customer transactions, including processing food and beverage orders and collecting entrance fees at the door.
- Assisted behind the bar when needed, preparing and serving beverages while maintaining accuracy and quality of service.
Education
Associate of Arts - Graphic Design
- U/X Training
- Graphic Design program at CMD Campus
- General Education courses completed
High School Diploma
- Magnet Program and Humanities Program throughout 4 years.
- High School State Seal of Biliteracy ( French )
Skills
Communication & Problem Resolution
Customer Relationship Management
Transaction Processing
Regulatory Compliance
Cash handling
Teamwork
Financial Services
Multitasking & Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Advocate Member Service Representative
Cafe Gratitude
02.2024 - CurrentRead More
Financial Services Representative
OnSite Multiservices
09.2021 - CurrentRead More
Assistant Floor Manager
Panamerican Night Club
07.2021 - 01.2025Read More
Santa Monica College
Associate of Arts from Graphic Design
Read More
Alexander Hamilton High School
High School Diploma
Read More