Jesus Negrete-Charles
Eagle Pass,USA
Summary
Qualified with proven history of leading teams to success through effective management and clear communication. Demonstrated ability to oversee projects from inception to completion, ensuring high standards and timely delivery. Adept at fostering team collaboration and resolving conflicts to maintain productive work environment.
Experienced with surveillance operations and maintaining security protocols. Utilizes expertise in identifying potential threats and ensuring safe environment. Knowledge of effective communication and attention to detail, contributing to operational success.
Professional with expertise in surveillance and security operations. Adept at monitoring activities, identifying potential threats, and ensuring safety. Strong ability to collaborate with team members and adapt to changing situations. Highly skilled in using surveillance equipment and maintaining confidentiality. Reliable and results-driven, consistently meeting organizational objectives.
Effective at maintaining a strong security presence to deter unauthorized activities. Hardworking, resourceful, and proactive with good problem-solving skills.
Observant individual challenged with sitting for long periods and monitoring security cameras for suspicious activity. Bilingual Surveillance Operator with a background in reporting observations to the appropriate personnel and maintaining meticulous log reports.
Seasoned Gambling Investigator with demonstrated gaming surveillance systems operations expertise. Gathers data, compiles information and prepares clear and concise reports. Alerts proper authorities of illegal and unusual activities to maximize safety.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Marketer
One Building Mission Inspections LLC
07.2025 - Current
- Boosted online sales through targeted email marketing campaigns and personalized messaging.
- Conducted keyword research and analysis, ensuring optimal targeting for organic search rankings.
- Collaborated with cross-functional teams to develop integrated marketing campaigns, driving brand awareness and customer acquisition.
- Coordinated promotional efforts across multiple channels for successful product launches or special events promotions.
- Monitored and optimized advertising campaigns using Google, Facebook and Bing.
Territory Manager
Globelifeinsurance
06.2025 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Trained and mentored sales representatives in sales techniques and strategies.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
Sales Manager
Travis bark and bites
09.2021 - Current
- I work for a local business called Travis bark and bites, a family business and I have been the lead sales manager, since start up, expressing passion for selling dog treats and helping out the community.
Team Leader Manager
Chick Fil A
06.2024 - 06.2025
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Surveillance Officer
Kickapoo Traditional Tribe of Texas
09.2022 - 06.2024
- As a Surveillance officer for the Kickapoo gaming commission, ensuring the safety of all the faculty and regulate the rules and guidelines for the casino.
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
- Identified and documented unauthorized actions by employees.
- Improved overall security by regularly assessing risks, vulnerabilities, and recommending necessary adjustments to protocols.
- Provided excellent customer service to patrons while maintaining vigilance for any unusual behavior that could pose a threat to safety.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
- Promoted a culture of integrity within the organization by consistently modeling ethical behavior while performing surveillance duties.
- Monitored guests for signs of suspicious or criminal activity.
- Streamlined processes within the surveillance department by implementing time-saving techniques when reviewing data or investigating incidents.
- Enhanced overall situational awareness by effectively utilizing surveillance equipment, such as cameras and access control systems.
- Updated daily logs and produced reports outlining surveillance activities.
- Recorded audio and video of back-end money movements.
- Demonstrated exceptional attention to detail when documenting events observed during shifts, resulting in accurate records for reference by management or law enforcement if needed.
- Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
- Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
- Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
- Contributed to the development of comprehensive training materials for new hires entering the surveillance department, expediting their integration into the team.
- Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
- Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
- Collaborated with the security team, ensuring smooth communication and swift action in emergency situations.
- Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting the privacy and security of employees and patrons.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Verified compliance with internal policies during monetary transportation activities.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
Unarmed Security Officer
Deployed Services
06.2022 - 08.2022
- Level 2 security officer with some supervisor training in rotations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Physical Therapy Technician
Performance Therapeutics
10.2021 - 05.2022
- Gained experience in patient care helping them reach their goals till their next evaluation knowing basic anatomy, pathology along with rehabilitation and including daily tasks as laundry and cleaning, answering the phone and other in facility tasks.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
Team Leader
Chick-fil-A
07.2018 - 10.2021
- I worked as a Team Leader in Chick-Fil-A for Three years and have acquired My serve safe certification and am recipient of the 25,000 True Inspiration scholarship. I have experience in management and cash handling counting change fund and tolls at the end of every shift, customer service with a positive attitude with attentiveness to reach any given task or goal with my 100%.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Education
Associate in Arts (AA) -
Swtjc
Eagle Pass, TX05.2025
High School Diploma - STEM
C.C Winn High School
Eagle Pass, TX06-2020
Skills
- Retail Sales
- Cash Handling
- Organizational Skills
- Team Management
- Microsoft Office
- Management
- Store Management Experience
- Supervising Experience
- Leadership
- Vital Signs
- Patient Care
- Anatomy Knowledge
- Physiology Knowledge
- Medical Terminology
- Laundry
- English
- Surveillance
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Staff development
- Performance coaching
- Operational excellence
- Workforce planning
- Game strategy
- Corporate governance
- Motivational
- Team leadership
- Equipment inventory
- Teamwork and collaboration
- Customer service
- Decision-making
- Computer skills
- Problem resolution
- Professional and courteous
- Goal setting
- Good judgment
- Documentation and reporting
- Negotiation and conflict resolution
- Financial management
- Managing operations and efficiency
- Time management
- Task delegation
- Project planning
- Customer relations
- Employee development
- Emergency response
- Relationship building
- Business development
- Interpersonal relations
- Organizational skills
- Administration and reporting
- Technical proficiency
- Negotiation
- Excellent communication
- Needs assessment
- Revenue forecasting
- Brand management
- Business planning
- Positive attitude
- Teamwork
- Conflict resolution
- Fiscal management
- Google analytics setup
- Insurance policy sales
- Building relationships
- Client service
- Client account management
- Lead prospecting
- Insurance product expertise
- Territory development
- Referral generation
- Client relationship management
- Appointment scheduling
- Cold calling
- Insurance sales expertise
- Insurance sales strategy
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Compliance Reports which led to great findings.
- Collaborated with team of 3 in the development of Surveillance Skills.
- Achieved top results in policy reports through effectively helping with company quota.
- Top performer in Compliance and Incident Reports
Certification
- CPR/AED - January 2020 to January 2022 - basic life support
- Food Handler Certification
- CPR/First Aid - June 2022 to June 2024
- General Lines Agent - Life, Health Accident & HMO, ID # 3348940 as of June 2025
Languages
Spanish - Fluent
Timeline
Digital Marketer
One Building Mission Inspections LLC
07.2025 - Current
Territory Manager
Globelifeinsurance
06.2025 - Current
Team Leader Manager
Chick Fil A
06.2024 - 06.2025
Surveillance Officer
Kickapoo Traditional Tribe of Texas
09.2022 - 06.2024
Unarmed Security Officer
Deployed Services
06.2022 - 08.2022
Physical Therapy Technician
Performance Therapeutics
10.2021 - 05.2022
Sales Manager
Travis bark and bites
09.2021 - Current
Team Leader
Chick-fil-A
07.2018 - 10.2021
Associate in Arts (AA) -
Swtjc
High School Diploma - STEM
C.C Winn High School
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