Jesus Nevarez
Douglas,AZ
Summary
Douglas, AZ Leader, Sales & Customer Service Guru Influential Communicator Collaborative Leader Critical Thinker Summary Garnered a reputation as a 'go-to' resource when results are needed, recognized for a unique blend of thought leadership, innovating ideas, inspiring individuals, business support, and planning. Proactively develops constructive relationships with a broad group of clienteles and establishes a cooperative climate across multiple departments/levels to achieve organizational goals. Builds trust by partnering and empowering individuals to contribute and achieve goals. Instrumental in executing various tasks simultaneously and within strict timelines; Ability to anticipate needs, multi-task, and prioritize duties efficiently and effectively. Inspires growth mindsets and cultures that deliver on commitments and promote core company values.
Overview
11
11
years of professional experience
Work History
Manager's Assistant
Jack In The Box
12.2022 - 09.2023
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Maintained stock to meet expected customer demand.
Sales Associate
Metro By T, Mobile
12.2016 - 10.2018
- Welcome customers warmly and ensure they are met with outstanding customer service by assisting with complaints and responding to inquiries efficiently and promptly
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
Sales Representative
Advanced Call Center Technologies
06.2012 - 06.2014
- Kept records of customer interactions, processed customer accounts and documents, and met customer service team sales targets by call handling quotas
- Consistently reached sales goals monthly, provided excellent customer service, received and processed payments, and ensured the team met goals and company objectives
- Monitored all customer inquiries and complaints and de-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both company and customer
- Efficiently switched tasks when needed, seamlessly juggling multiple projects with a track record of consistently meeting deadlines as well as coworker and customer expectations
- Improved customer support quality by studying and redesigning processes, setting up and communicating service metrics, monitoring and evaluating results, and implementing changes
- Collaborated with other representatives in receiving customer complaint calls daily, providing solutions and alternatives within time limits, and handling customer satisfaction scores
- Additional Experience
- Retail Merchandiser, American Greetings
Education
GED -
Douglas High School
Douglas, AZ05.2012
Skills
- Sales Generation Problem Solving Flexibility & Dependability
- Customer Satisfaction Customer Relations Resource Management
- Policies & Procedures Workflow coordination Multitasking & Prioritizing
- Effective Communication Records Management Critical Thinking
- Soft Skills
- Communication: Equipped with interpersonal communication skills and able to smoothly blend and interact with top
- Management, peers, and teams from diverse backgrounds
- Customer Experience: Grows profitable relationships; routinely markets to and engages the customers to identify needs and
- Promote products and solutions
- Interpersonal Skills: Excellent communication skills via e-mail, over-the-phone, and in-person Maintains professionalism
- Especially under high-pressure situations Can positively and successfully diffuse a stressful situation
Languages
Spanish
Professional Working
Timeline
Manager's Assistant
Jack In The Box
12.2022 - 09.2023
Sales Associate
Metro By T, Mobile
12.2016 - 10.2018
Sales Representative
Advanced Call Center Technologies
06.2012 - 06.2014
GED -
Douglas High School