Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus Nieto

Irving

Summary

When assigned a task or goal, I am committed to completing it to the best of my ability and meeting the expectations and objectives outlined. If, for any reason, the goal is not achieved, I ensure clear communication with my supervisor to explain the circumstances. Also engage in identifying areas for improvement, recognizing any barriers encountered, and collaborating to develop solutions that aim to prevent similar issues from occurring in the future. Delivering professionalism with extensive experience in the inbound department of Amazon, excelling in coaching, training & mentoring associates to enhance workflow management. Proven ability to implement standard operating procedures, ensuring high-quality standards and operational efficiency. Recognized for trust in accomplishing goals set, problem-solving skills, and holding a team driven environment. Helping lead a team to have a safe and successful work environment to ensure customer satisfaction.

Overview

12
12
years of professional experience

Work History

Process Guide / Learning Ambassador

Amazon
11.2022 - Current
  • Assisted in helping maintain a steady workflow for associates
  • Contributed to team meetings by sharing insights on process challenges and achievements.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Introduced new associates to Amazon and helped trained them to understand their role at amazon, also cross trained existing associates to another role
  • Helped the inbound team in any role that needed to be filled to have a smooth running shift due to having knowledge in most of inbound roles


HVAC Technician /HVAC Installer

Cesear's Air Conditioning
01.2018 - Current
  • Diagnosed and repaired HVAC systems to ensure optimal performance and compliance with safety standards.
  • Performed routine maintenance on heating, ventilation, and air conditioning equipment to enhance reliability.
  • Installed or replaced new AC unites in both residential and commercial
  • Helper to senior technician from simply handing tools to preparing and setting up work area

District Manager

Impressions Design and Build
01.2019 - 01.2022
  • Led multiple teams to build and help maintain operational efficiency across multiple job sites.
  • Provided materials & equipment needed to advance and have a successful work day
  • Built Swimming pools, patio decks, driveways and anything concrete
  • Supervised various locations, ensuring high-quality standards and ensuring the team had the right tools and equipment to have a safe, smooth, successful work environment
  • Rented & operated heavy machinery
  • Provided company owner with daily to weekly updates on job site accomplishments and discussed any barriers met and advised all possible options for a solution.

Team Lead

Gabriel Shocks and Struts
01.2016 - 01.2018
  • Led and staffed team to have a successful shift , ensuring alignment with daily goals
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Received trailers from across the country to our warehouse and have all positions staffed to unload and stock inventory into our system
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Trained new team members by relaying information on company procedures and safety standards.

Assistant Manager

Pie Five Pizza Co
01.2014 - 01.2016
  • Developed and implemented operational strategies to enhance team performance and efficiency.
  • Hired, trained, mentored junior staff on work practices and company policies.
  • Analyzed performance metrics to identify areas for improvement and optimize workflows.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Lead Server

Great Wolf Lodge
01.2013 - 01.2015
  • Oversaw and staffed front of house table areas to waiters , ensuring fair and manageable number of tables waiters can handle while still delivering great service and guest satisfaction.
  • Trained and mentored junior servers, enhancing team performance and service quality.
  • Implemented improved processes for order accuracy and timely delivery of food and beverages.
  • Managed standard inventory ,ensuring and maintaining the basics are stocked available
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Helped Provided great food service and guest satisfaction

Education

HVAC Certification - HVAC Technician

Tulsa Welding School
Irving, TX
05-2024

Business

MacArthur High School
Irving, TX
06-2015

Skills

  • Standard operating procedures
  • Coaching and mentoring
  • Collaborative mindset
  • Customer service
  • Staff management
  • Processes and procedures
  • Workflow management
  • Problem-solving
  • Teamwork and collaboration
  • Management
  • Multitasking Abilities
  • Reliability
  • Team coordination
  • Goal oriented
  • Decision-making
  • Bi-lingual

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Process Guide / Learning Ambassador

Amazon
11.2022 - Current

District Manager

Impressions Design and Build
01.2019 - 01.2022

HVAC Technician /HVAC Installer

Cesear's Air Conditioning
01.2018 - Current

Team Lead

Gabriel Shocks and Struts
01.2016 - 01.2018

Assistant Manager

Pie Five Pizza Co
01.2014 - 01.2016

Lead Server

Great Wolf Lodge
01.2013 - 01.2015

HVAC Certification - HVAC Technician

Tulsa Welding School

Business

MacArthur High School