Jesus Olivan
Summary
Motivated store team leader with experienced managing, motivating and directing store staff in meeting business objectives, goals and customer service standards. Focused professional oversees sales activities, inventory-taking, and reconciling cash receipts. Outgoing and detail-oriented with great communication skills.
Overview
12
12
years of professional experience
Work History
Store Team Leader
Oportun
11.2020 - Current
- Developed and implemented store-wide policies and procedures to improve customer service and store operations.
- Handled customer complaints and issues politely and professionally.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Completed routine store inventories.
- Coordinated with day management regarding on-going issues.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Designed improvement plans.
Customer Loyalty Representative
Oportun
08.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Developed and implemented marketing campaigns to attract new customers.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Identified opportunities to cross-sell and upsell loan products to customers.
Call Center Representative
Alorica
09.2018 - 03.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Cricket Wireless
04.2019 - 09.2019
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Delivery Driver
Aarons Furniture Store
07.2015 - 04.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected load security and checked for damages.
Meat Department Clerk
Vallarta Supermarkets Inc.
05.2011 - 07.2015
- Followed proper safety, handling and cross-contamination procedures.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Restocked products based on available inventories and customer demands.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Unloaded merchandise and stocked cases with new merchandise.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Consulted with customers to discuss available meats, different cuts and quality options.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
Education
No Degree - Finance
Ashworth College
Norcross, GA09.2024
High School Diploma -
Fresno Adult School
Fresno, CA08.2010
Skills
- Register Opening and Closing
- Compliance Requirements
- Merchandise Financing
- Safety and Cleanliness Standards
- Employee Coaching
- Operate Cash Register
- Professional Relationships
- Payoff Planning
- Payment Schedules
- Understanding Customer Needs
- Bilingual
- Team Cooperation
Languages
Spanish
Native or Bilingual
Timeline
Store Team Leader
Oportun
11.2020 - Current
Customer Loyalty Representative
Oportun
08.2019 - Current
Customer Service Representative
Cricket Wireless
04.2019 - 09.2019
Call Center Representative
Alorica
09.2018 - 03.2019
Delivery Driver
Aarons Furniture Store
07.2015 - 04.2017
Meat Department Clerk
Vallarta Supermarkets Inc.
05.2011 - 07.2015
No Degree - Finance
Ashworth College
High School Diploma -
Fresno Adult School
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