Jesus Ornelas
Bernalillo,NM
Summary
Accomplished professional with a proven track record at Albertsons Market, adept in video monitoring and effective communication. Excelled in enhancing asset protection and staff training, significantly contributing to loss prevention and operational efficiency. Demonstrates adaptability and professionalism, ensuring high levels of customer and associate satisfaction. Inquisitive Loss Prevention Investigator with 2 years of experience and an immaculate eye for detailed observing. Committed to honesty and company loyalty. Thorough understanding of cultivating an accountability-based community of integrity for both internal and external crime. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Asset Protection Investigator
Albertsons Market
01.2024 - Current
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
- Evaluated the effectiveness of existing asset protection measures and recommended improvements to senior management based on industry trends and best practices.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Contributed to the capture of high profile Organized Retail Crime shoplifters through participation in investigations.
- Played a key role in successfully training and integrating new associates into the team.
- Managed security features and inputted pertinent details into Microsoft Excel spreadsheets.
- Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
Assistant Grocery Manager
Albertsons Market
11.2018 - 08.2022
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Developed staff skills through comprehensive training programs and ongoing performance evaluations.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Grocery Clerk
Albertsons Market
07.2017 - 11.2018
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Contributed to different teams within the organization in response to managerial requests
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Deli Clerk
Walmart
01.2015 - 01.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Shift Manager
Pizza Hut
01.2012 - 01.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Cashier
Burger King
01.2010 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Bernalillo High School
Bernalillo, NM01.2010
Skills
- Video Monitoring
- Incident Reporting
- Security Systems
- CCTV Systems
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Effective Communication
- Professionalism
- Staff Training
- Adaptability
Timeline
Asset Protection Investigator
Albertsons Market
01.2024 - Current
Assistant Grocery Manager
Albertsons Market
11.2018 - 08.2022
Grocery Clerk
Albertsons Market
07.2017 - 11.2018
Deli Clerk
Walmart
01.2015 - 01.2016
Shift Manager
Pizza Hut
01.2012 - 01.2015
Cashier
Burger King
01.2010 - 01.2011
GED -
Bernalillo High School