Jesus Oropeza Ramirez
Hilliard,OH
Summary
I am a bilingual Front desk agent adept at managing guest expectations, hotel reputation and hospitality business needs. I am a Effective multitasker and clear communicator worker with two years in the hospitality industry with a goal oriented to improve team productivity and maximize guest satisfaction.
Overview
18
18
years of professional experience
Work History
Front Desk Supervisor
Aloft Columbus Easton- Marriot
Columbus, OH
07.2023 - Current
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Resolved customer complaints promptly and efficiently.
- Managed customer complaints and rectified issues to complete satisfaction.
- Adjust billings, charge or make refunds if needed.
- Answer calls and efficiently resolve situations.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Corrected guest issues promptly with knowledgeable and friendly service.
- During AM shift, take care of check-outs, double check and set arrival reservations to make the next shift runs smoothly.
- On PM shifts, take care of arriving guest by check-ins making sure everything is accordantly with the hotel occupancy.
Assistant Front Office Manager
Sonesta Downtown
Columbus, OH
03.2022 - 11.2023
- Manage the team on my charge for the shift, so I can assign their responsibilities and help them if they need it.
- Attend meetings
- Save downtime reports
- Read emails and the Pass On from previous shift.
- Make reservations and block or unblock rooms.
- Assign rooms for airlines and pre-set their room keys.
- Write and/or double check alerts and comments on the reservations.
- Accommodate guests and set up their requests
- Stock Market Place
- Work with rooming lists. and make envelopes and set keys for groups if needed.
- Set with the team the arrival time for airlines
- Room moves and adjust billings if needed.
- Handled phone calls in spanish or english and guests at the same time
- Check ins and check outs.
- Verify cash and information on the envelopes dropped off to accounting
- Go to the website and recover virtual cards from third party companies (Agoda, Expedia, Booking.com, Priceline)
- Set up the pass on for the next shift
- Send manager and accounting reports
- Run night audit and prepared the night audit reports
- If there is no system, work with the physical reports
Teacher
Venezuelan Education System
Venezuela
01.2006 - 01.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Differentiated instruction according to student skill level.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
Education
Hearthsaver First Aid CPR AED
American Hearth Asociation
Columbus, OH08-2023
M.D. - Elementary School Teaching
UPEL
Venezuela07-2009
Ph.D. - Education
UPEL
VenezuelaSkills
- Word Processing
- Hospitality services
- VIP priority options
- Team building and supervision
- Reservations Management
- Guest Relations
- Guest check-in and check-out
- Strong leadership
- Training and mentoring
- Problem-solving skills
- Complaint Management
- Fluent in English and Spanish
- Listening Skills
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Supervisor
Aloft Columbus Easton- Marriot
07.2023 - Current
Assistant Front Office Manager
Sonesta Downtown
03.2022 - 11.2023
Teacher
Venezuelan Education System
01.2006 - 01.2022
Hearthsaver First Aid CPR AED
American Hearth Asociation
M.D. - Elementary School Teaching
UPEL
Ph.D. - Education
UPEL
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