Jesus Orozco-Pacheco
Aberdeen,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Landscaping Crew Member
Ivy Land Scaping
05.2006 - Current
- Performed planting, watering, mulching, and edging of lawns.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Handled hedge, bush, and shrub trimming.
- Maintained routine landscaping schedules to boost lawn health.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Bilingual Customer Service Representative
Department Of Labor And Industries
09.2015 - 11.2021
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Documented customer service policies, scripts and procedures in Spanish and English.
- Operated cash tills and handled money.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Notarized legal documents.
Domestic Violence Center Bilingual Advocate
Grays Harbor Domestic Violence Center
10.2014 - 10.2015
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Developed and implemented individualized treatment plans for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Facilitated peer support groups to help clients connect with others.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Facilitated psychoeducational classes to help clients develop life skills.
- Utilized evidence-based practices to provide effective interventions for clients.
Bilingual Customer Service Associate
SAFEWAY
02.2009 - 04.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Delivered prompt service to prioritize customer needs.
- Handled money and operated cash tills.
Education
Associate of Applied Science - Human Services Majored in Substance Use Disorders
Grays Harbor College
1620 Edward P. Smith Dr, Aberdeen, WA06.2015
Skills
- Work Organization and Prioritization
- Team Collaboration and Cooperation
- Great Customer Service in Spanish and English
- Responsible and Punctual
- Workflow Efficiency
- Adaptable and Flexible
- Great Data Entry skills
- Easy to talk to
- Microsoft PowerPoint
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Conflict Resolution
- Computer Proficiency
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual Customer Service Representative
Department Of Labor And Industries
09.2015 - 11.2021
Domestic Violence Center Bilingual Advocate
Grays Harbor Domestic Violence Center
10.2014 - 10.2015
Bilingual Customer Service Associate
SAFEWAY
02.2009 - 04.2013
Landscaping Crew Member
Ivy Land Scaping
05.2006 - Current
Associate of Applied Science - Human Services Majored in Substance Use Disorders
Grays Harbor College
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