JESUS ORTEGA

260 / 5.000

• Assisted customers with inquiries, issues and complaints via telephone, email and chat.
• Provided accurate information on products and services to customers.
• Resolved customer service inquiries promptly and efficiently.
• Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
• Evaluated customer feedback to identify areas for improvement in the call center operations.

• Conducted risk assessments and developed strategies to reduce or eliminate health and safety hazards.
• Developed, implemented and monitored occupational health and safety programs.
• Provided training on safe work practices and procedures to staff members.
• Ensured compliance with applicable laws, regulations, standards and codes of practice.
• Investigated incidents, accidents and near misses; identified root causes; recommended corrective actions.
• Maintained records of hazardous materials in the workplace; ensured proper storage, labeling, disposal and transport of such materials.
• Assisted in developing emergency response plans for potential disasters or hazardous situations.
• Monitored employee activities to ensure that they are adhering to established safety protocols.
• Inspected premises for hazards; reported findings to management teams for corrective action as needed.
• Participated in hazard identification exercises with other departments within the organization.
• Conducted periodic audits of worksites to identify risks associated with personnel, equipment or processes.
• Organized first aid training sessions for employees as per legal requirements.
• Advised management on appropriate protective clothing and equipment required by employees based on their job roles.