Jesus Oviedo
Central Lake
Summary
Dedicated United States Marine Corps veteran with a proven ability to remain calm under pressure, demonstrating exceptional time management and conflict resolution skills. Detail-oriented and organized, consistently delivers high-quality work in fast-paced environments while meeting tight deadlines. Strong problem-solving abilities, coupled with a willingness to learn and excellent communication skills, foster effective collaboration within teams. Poised to tackle new challenges and drive organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Associate
Munson Medical Center
03.2025 - Current
- Engaged service providers and vendors in logging support or service tickets.
- Offered preventive and remedial hands-on support for company technologies, conferencing rooms and peripherals.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Data Systems Administrator
United States Marine Corps
06.2018 - 05.2021
- Assisted in the course development of a completely new Military Occupational Specialty (MOS).
- Support a myriad of computer and Network Operating Systems (NOS) to include versions of Linux, and Microsoft, to enable command and control. Typical duties include active directory administration, Domain Name Service (DNS), Warfighting Systems, Database administration and Unified Communications.
- Familiar with command line interface and tools (CLI), performance monitoring, client/server configuration, voice and video services, storage administration, virtualization, collaborative tools, and troubleshooting of hardware/software.
- Instructor for 8 entry-level Data System Administrator Marines
- Planned and created Virtual Machine (VM) diagrams, as well as taught and oversaw the complete logistical planning and completion of systems during their training.
- Over 1000 hours of instruction and supervision of virtualization, server, and end client builds.
- Maintained accountability of all network classified material.
- Maintained accountability of over 600 network items and end devices, totaling more than $1.65 million dollars.
- Created LAN and WAN diagrams, as well as oversaw the logistical planning and completion of networks and end user devices for 15 different field operations to include Platoon, Company, Battalion, and Division level exercises.
- Created unclassified and classified servers to connect to Division level networks.
- Conducted and supervised the installation, configuration, operation, integration, protection, maintenance and troubleshooting of cyber communication systems.
- Day-to-day LAN manager to supervise entry-level Systems administrators
- Implemented the cyber network plan given by the Senior Systems and Network Administrator or higher.
- Installed and configured standard Marine Corps workstations, and servers.
- Installed and configured electronic messaging systems.
- Maintained LAN end user devices, to include installation, configuration, and troubleshooting.
- Installed, configured and maintained cyber services for both hardware and software.
- Evaluated and resolved customer information system problems for both hardware and software.
- Maximized quality assurance standards and controlled defects to meet revenue targets.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Resolved customer concerns in an efficient and knowledgeable manner to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Created and disseminated team-based communications such as newsletters to enhance collaboration and morale between office employees.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Verified data integrity and accuracy.
- Assisted 15 customers in average 3 hours by answering questions, responding to inquiries, and handling telephone requests.
Education
High School Diploma -
Ellsworth Community School
Ellsworth, MI06-2016
Skills
- Equipment accountability
- Managing training
- Critical thinking
- Strong leader
- Time management
- Team leader
- Supervising personnel
- SECURITY: McAfee EPO/HBSS, ACAS
- NETWORKING: DNS servers, Exchange servers
- OPERATING SYSTEMS: Windows XP, Vista, 7, 8, 10; Windows Server 2003, 2008, 2012, 2016, 2019; Vmware ESXi 65, 67, 70
- Customer education
- Technical support
Certification
Identity with windows server
Timeline
Help Desk Associate
Munson Medical Center
03.2025 - Current
Data Systems Administrator
United States Marine Corps
06.2018 - 05.2021
High School Diploma -
Ellsworth Community School
Similar Profiles
Jessica ZionskowskiJessica Zionskowski
Transfer Coordinator at Munson Medical CenterTransfer Coordinator at Munson Medical Center
Corinna WeaverCorinna Weaver
Scheduling Clerk at Munson Medical CenterScheduling Clerk at Munson Medical Center
Saraisa GuzmanSaraisa Guzman
Phlebotomist at Munson Medical CenterPhlebotomist at Munson Medical Center
Wendy DawsonWendy Dawson
Area EMS Manager - Mackinac Island at Cheboygan Life Support Systems INCArea EMS Manager - Mackinac Island at Cheboygan Life Support Systems INC
April DavidsonApril Davidson
K-12 Principal at Bellaire Public SchoolsK-12 Principal at Bellaire Public Schools