Jesus Padilla
Bronx,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Operations Manager
Massage Envy
Schenectady, NY
2023.12 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Store Manager
LOCKER ROOM by Lids
08.2022 - 12.2024
- Generate Sales
- Produce sales gains, by providing customer service
- Meet or Exceed Company Objectives in all measurable areas of the business
- Provide consistent assessment of each associate’s sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives
- Adhere to current visual guidelines including proper merchandising, signage and store cleanliness
- Maintain strong product knowledge for use in selling, merchandising, and giving feedback as requested
- Ensure that all associates maintain a professional appearance consistent with company dress code policy.
Merchandise Manager
Five Below
11.2021 - 08.2022
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Reviewed customer feedback to identify trends and improve product selection.
- Created visual displays to highlight new and featured products.
Customer Experience Manager
Michaels
05.2019 - 02.2020
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Store Manager
Papyrus - Schurman Retail Group
01.2016 - 03.2020
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
AA - Business
LaGuardia Community College
Skills
- Retail Management
- Planograms
- Merchandising
- Payroll
- Management
- Pricing
- Retail Sales
- Loss Prevention
- Sales Management
- Sales
- Recruiting
- Store Management Experience
- Assistant Manager Experience
- Inventory Control
- Cash Handling
- Administrative Experience
- Microsoft Word
- Time Management
- Freight Experience
- Languages
- Manage Budgets
- Project Management
Additional Information
- Willing to relocate: Anywhere
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Operations Manager
Massage Envy
2023.12 - Current
Store Manager
LOCKER ROOM by Lids
08.2022 - 12.2024
Merchandise Manager
Five Below
11.2021 - 08.2022
Customer Experience Manager
Michaels
05.2019 - 02.2020
Store Manager
Papyrus - Schurman Retail Group
01.2016 - 03.2020
AA - Business
LaGuardia Community College