Jesus Palma
Las Cruces,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee enthusiastic about learning. Seek opportunities to learn new skills.
Overview
17
17
years of professional experience
Work History
Sales Representative
PepsiCo
09.2019 - 04.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling techniques.
- Collaborated with marketing to create promotional materials for increased brand.
- Consistently met or exceeded quantity by implementing sales plans and effective time management.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Contributed to team objectives in fast-paced environment.
Support Manager
Walmart
02.2006 - 03.2017
- Enhanced customer satisfaction by effectively resolving support and addressing concerns.
- Developed a training program, leading to a more knowledgeable and effective support team.
- Implemented performance resulting in continuous improvement of the support team's capabilities.
- Managed daily operations to ensure smooth functioning of the support department.
- Reduced customer complaints by implementing proactive strategies and preventive measures.
- Coordinated onboarding activities for new hires.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Worked closely with product development teams to provide valuable insights on user feedback, contributing to an improved user experience.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Assisted in organizing and overseeing assignments.
Skills
- Customer Service
- Product Merchandising
- Product and Service Sales
- Staff Training
- Performance Improvement
- Product and Service Knowledge
- Sales presentations
- Team collaboration
- Multitasking
- Retail Merchandising
- Decision-Making
- Safety and Cleanliness Standards
- Honest and Dependable
Languages
Spanish
English
Timeline
Sales Representative
PepsiCo
09.2019 - 04.2023
Support Manager
Walmart
02.2006 - 03.2017