Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus Palomo

Irving,TX

Summary

Proven leader and effective communicator, adept at solving complex problems and enhancing team efficiency. At Berumen Construction, significantly reduced material waste and improved project accuracy through meticulous work inspection and quality control. Skilled in OSHA regulations and customer relations, consistently delivering projects on time and within budget. Talented phone banker bringing expertise in remote banking support honed in fast-paced call center environments. Highly successful at maintaining strong call control, surpassing productivity targets and cultivating referrals. Excellent cross-selling skills with patient and persuasive approach.

Overview

4
4
years of professional experience

Work History

Concrete Foreman

Berumen Construction
06.2023 - 08.2024
  • Project Planning and Scheduling: Coordinating with project managers, engineers, and other trades to ensure the concrete work fits into the broader construction schedule.
  • Supervising Crew: Leading the concrete crew, assigning tasks, and ensuring that all team members are following safety protocols and quality standards.
  • Reading Blueprints: Interpreting project plans and specifications to guide the construction process, ensuring that the concrete structures meet design requirements.
  • Ordering Materials: Ensuring the right amount and type of concrete and related materials are available on-site when needed.
  • Quality Control: Inspecting forms, rebar placement, and concrete mixes to make sure everything is set up properly before pouring. Monitoring concrete placement and curing to ensure it meets structural specifications.
  • Equipment Management: Ensuring that all equipment (such as mixers, trowels, pumps, etc.) is properly maintained and used safely by workers.
  • Problem Solving: Addressing any issues that arise during the project, whether related to scheduling, quality, weather conditions, or other unexpected challenges.
  • Safety Oversight: Enforcing safety regulations, including proper use of personal protective equipment (PPE) and compliance with OSHA standards to prevent accidents.
  • Documentation: Keeping accurate records of daily progress, material usage, and any incidents on-site. Submitting reports to project managers as needed.
  • Training and Mentoring: Assisting in training less experienced workers in concrete techniques and safety protocols.
  • Collaborated with other trades on-site to maintain coordinated schedules for maximum efficiency during multi-disciplinary projects.
  • Reduced material waste by implementing precise measuring techniques and closely monitoring concrete pouring processes.
  • Increased overall project accuracy by frequently inspecting completed work according to blueprints or engineering drawings before moving onto subsequent phases of construction.
  • Developed strong relationships with suppliers to secure favorable pricing and reliable delivery schedules for essential materials such as rebar, forms, or admixtures required in the concrete finish process.
  • Improved project efficiency by overseeing concrete finishing tasks and coordinating team efforts.

Personal Phone Banker

Wells Fargo
04.2020 - 06.2023
  • Processed transactions accurately to facilitate seamless account management for customers over the phone.
  • Collaborated with other team members to resolve complex issues efficiently and effectively for customers.
  • Assisted customers in navigating online banking platforms, resulting in improved user experience and increased digital adoption rates.
  • Actively participated in ongoing training programs in order to stay current on industry trends and better serve clientele base.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Handling Customer Inquiries: Answering calls from customers and addressing questions related to their accounts, services, or bank products (e.g., savings accounts, loans, credit cards).
  • Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
  • Demonstrated adaptability by quickly learning new systems or procedures as required to maintain consistent performance in a dynamic industry environment.
  • Reduced average call handling time through efficient problem-solving and effective use of banking systems and resources.
  • Account Maintenance: Assisting customers with tasks like balance inquiries, transaction history, updating personal information, and troubleshooting account issues.
  • Processing Transactions: Helping customers complete various transactions over the phone, such as fund transfers, bill payments, and loan applications.
  • Resolving Issues: Addressing and resolving customer complaints, disputes, or problems related to their accounts, such as unauthorized charges or missing payments.
  • Promoting Bank Products: Informing customers about bank products and services that may meet their needs, such as new credit card offers, savings plans, or investment opportunities.
  • Fraud Detection and Prevention: Assisting with identifying suspicious activity and taking steps to prevent fraud by verifying customer identities and helping them with security concerns.
  • Compliance and Security: Ensuring that all interactions and transactions comply with banking regulations and security protocols to protect customer information and maintain data privacy.
  • Escalating Complex Issues: When necessary, referring complex or unresolved issues to supervisors or specialized departments, such as technical support or fraud investigation teams.
  • Customer Education: Guiding customers on how to use self-service banking options like mobile apps, online banking, and ATMs.
  • Data Entry and Record Keeping: Accurately recording customer interactions, updating account information, and documenting any actions taken during the call.

Education

High School Diploma -

Irving High School
Irving, TX
05.2011

Skills

  • Crew Leadership
  • Leveling accuracy
  • Work Inspection
  • Leadership trained
  • Customer Relations
  • Data Collection
  • Quality Control
  • OSHA Regulations
  • Schedule Coordination
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Reliability
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Concrete Foreman

Berumen Construction
06.2023 - 08.2024

Personal Phone Banker

Wells Fargo
04.2020 - 06.2023

High School Diploma -

Irving High School

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Jesus Palomo