Jesus Parra
San Antonio
Summary
Service-oriented Customer Support Representative with 10 years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
15
15
years of professional experience
Work History
On-Site Specialist
Documation
06.2024 - Current
- Manage the daily operations of the mailroom, including sorting, distributing, packaging, and delivering mail and packages.
- Ensure that all incoming and outgoing mail is processed in a timely manner.
- Operate production copying and printing equipment in a print shop, to include operating finishing equipment including cutters, folders, and various binding equipment.
- Support scan shop operations. Ensure that all documents are prepped, scanned and quality checked accurately.
- Troubleshoot equipment or processes; printers, scanners, print shop devices, etc.
- Perform courier services (company vehicle provided).
- Performs other duties as assigned.
Retail - Print/Copy Center Associate
Office Depot
01.2024 - 09.2024
- Created customized options and solutions to meet customer unique copy and printing needs.
- Performed regular maintenance to keep equipment in optimal working condition.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Cashier
Digital Print Specialist & Office Admin
Xerox
06.2017 - 05.2024
- Maintains inventory of supplies needed to operate printing machines.
- Troubleshoot issues with printing machines and make basic repairs.
- Performs routine maintenance on printing machines.
- Responsible for conducting
- Account reviews.
- Maintaining Customer contact and completing
- Customer Care Visits.
Digital Print Operator & Ofce Admin
Ricoh
09.2009 - 06.2017
- Greeted Office visitors
- Answer and direct phone calls, field inquiries from sales representatives, and maintain office efficiency by arranging repairs
- Performed a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes, and sorting and distributing incoming mail
- Operated various types of printing machines including offset, letterset, and screen printers.
- Reviewed client requests to understand scope and parameters of print jobs.
Education
Data Entry - Business Administration
South Texas College
Mcallen, TX09.1991
Skills
- Remote Support
- Software Installation
- Network configuration
- Incident Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Customer Relationship Management
- Analytical Thinking
Languages
Spanish
Native or Bilingual
Timeline
On-Site Specialist
Documation
06.2024 - Current
Retail - Print/Copy Center Associate
Office Depot
01.2024 - 09.2024
Digital Print Specialist & Office Admin
Xerox
06.2017 - 05.2024
Digital Print Operator & Ofce Admin
Ricoh
09.2009 - 06.2017
Data Entry - Business Administration
South Texas College
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