Hospitality professional with a track record of exceptional customer service and guest relations. Seeking to bring strong interpersonal and operational skills to new opportunities in the hospitality industry.
Overview
7
7
years of professional experience
Work History
Character Performer
Universal Studios
Orlando, Florida
06.2023 - Current
Involved in media production and events.
Engaged guests through dynamic character interactions and performances.
Attraction Operations
Walt Disney World Resort
Orlando, Florida
05.2022 - 06.2023
Operated and monitored rides and attractions in compliance with safety protocols and operational standards.
Delivered exceptional guest service by providing clear instructions, answering questions, and creating a welcoming environment.
Guest Relations
Walt Disney World Resort
Orlando, FL
06.2018 - 03.2020
Provided personalized assistance to guests, resolving concerns and creating solutions in line with Disney’s high service standards.
Handled escalated situations with empathy and professionalism, ensuring guest satisfaction and retention.
Transportation Logistics
Walt Disney World Resort
Orlando, Florida
06.2019 - 08.2019
Collected, tracked, and analyzed daily guest transportation numbers to ensure accurate operational statistics.
Monitored guest flow patterns to optimize bus, monorail, and ferry scheduling for peak and off-peak times.
Education
Bachelor of Arts - English
University of Texas
Rio Grande Valley, TX (ongoing)
Minor in Marketing
University of Texas
Rio Grande Valley
Affiliations
Organizations
Tau Kappa Epsilon Fraternity- Housing Chair, Officer and President