Summary
Overview
Work History
Education
Affiliations
Languages
Timeline
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Jesus Pena

Celebration,Florida

Summary

Hospitality professional with a track record of exceptional customer service and guest relations. Seeking to bring strong interpersonal and operational skills to new opportunities in the hospitality industry.

Overview

7
7
years of professional experience

Work History

Character Performer

Universal Studios
Orlando, Florida
06.2023 - Current
  • Involved in media production and events.
  • Engaged guests through dynamic character interactions and performances.

Attraction Operations

Walt Disney World Resort
Orlando, Florida
05.2022 - 06.2023
  • Operated and monitored rides and attractions in compliance with safety protocols and operational standards.
  • Delivered exceptional guest service by providing clear instructions, answering questions, and creating a welcoming environment.

Guest Relations

Walt Disney World Resort
Orlando, FL
06.2018 - 03.2020
  • Provided personalized assistance to guests, resolving concerns and creating solutions in line with Disney’s high service standards.
  • Handled escalated situations with empathy and professionalism, ensuring guest satisfaction and retention.

Transportation Logistics

Walt Disney World Resort
Orlando, Florida
06.2019 - 08.2019
  • Collected, tracked, and analyzed daily guest transportation numbers to ensure accurate operational statistics.
  • Monitored guest flow patterns to optimize bus, monorail, and ferry scheduling for peak and off-peak times.

Education

Bachelor of Arts - English

University of Texas
Rio Grande Valley, TX (ongoing)

Minor in Marketing

University of Texas
Rio Grande Valley

Affiliations

Organizations

  • Tau Kappa Epsilon Fraternity- Housing Chair, Officer and President
  • Interfraternity Council Delegate
  • Palm Valley Animal Society- Volunteer
  • Disney Cast Member Pantry- Volunteer

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Character Performer

Universal Studios
06.2023 - Current

Attraction Operations

Walt Disney World Resort
05.2022 - 06.2023

Transportation Logistics

Walt Disney World Resort
06.2019 - 08.2019

Guest Relations

Walt Disney World Resort
06.2018 - 03.2020

Bachelor of Arts - English

University of Texas

Minor in Marketing

University of Texas
Jesus Pena