Jesus Perez
Las Vegas,NV
Summary
Proven leader and efficient driver with a track record of enhancing customer satisfaction and team productivity at Fazio's and Jason's Deli. Excelled in time management and customer service, significantly improving punctuality and operational excellence. Skilled in fostering teamwork and implementing strategic initiatives to achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Driver
Fazio's
01.2016 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Manager on Duty
Jason's Deli
01.2003 - 01.2016
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
Education
High School Diploma -
BONANZA
Las Vegas, NV06.2004
Skills
- Customer Service
- Clean Driving Record
- Time Management
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Punctuality
- Multitasking
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
Fazio's
01.2016 - Current
Manager on Duty
Jason's Deli
01.2003 - 01.2016
High School Diploma -
BONANZA
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