Jesus Perez

Delivered comprehensive risk management and insurance services by evaluating exposures, auditing policies, and implementing loss control measures to mitigate organizational and client risk. Leveraged data tools such as CLUE, Lexis Nexis MVR, Experian Access, and Accurint to assess risk, identify trends, and generate actionable reports. Acted as a liaison between insured parties and underwriting, ensuring compliance, documentation accuracy, and effective risk mitigation.

• Conducted risk assessments and audits of policy documentation to identify gaps, recommend mitigation strategies, and ensure adherence to regulatory requirements and underwriting standards.
• Developed and delivered risk-focused training programs for 6–10 new hires per class, mentoring junior staff to improve proficiency in risk identification, compliance, and operational workflows.
• Monitored and analyzed employee communications and customer interactions for quality assurance and adherence to compliance and risk management protocols.
• Streamlined operational workflows and crafted strategic procedures to reduce errors, strengthen compliance, and support organizational risk objectives.
• Managed 30–50 daily customer and member interactions, resolving policy inquiries, implementing coverage adjustments, and minimizing risk exposure through proactive guidance.
• Bridged communication between insured parties and underwriters, translating complex policy and risk information into actionable solutions for clients and internal teams.
• Recognized for leadership, clear communication, and stakeholder engagement, successfully fostering a culture of compliance, risk awareness, and operational excellence.

Led multi-disciplinary teams to execute high-quality live and prerecorded broadcasts while ensuring operational consistency, workflow efficiency, and compliance with organizational standards. Oversaw production processes, identified potential operational risks, and implemented proactive solutions to maintain project quality and continuity.

• Managed cross-functional teams of videographers, lighting technicians, and production staff, providing training, onboarding, and mentoring to ensure adherence to operational protocols and minimize project risk.
• Oversaw content production and digital operations, including live streaming, video editing, and platform management (Facebook, YouTube), ensuring accuracy, security, and compliance with organizational standards.
• Conducted weekly status and risk review meetings to identify potential workflow or technical risks, provide actionable feedback, and implement mitigation strategies before project execution.
• Implemented operational controls for digital media processes, including hardware/software troubleshooting, quality assurance, and platform updates, reducing errors and ensuring consistent content delivery.
• Utilized systems to track project progress and ensure accountability and follow-through on deliverables.
• Created and managed digital assets, applying technical proficiency and process oversight to minimize operational and content risks while maintaining high production standards.
• Recognized for leadership, problem-solving, and process optimization, ensuring smooth team operations and mitigating project delivery risks.