Jesus Pineda
Roseville,CA
Summary
Accomplished Inside Sales Representative with 10+ years of sales excellence skilled at exceeding sales objectives on monthly basis. Persuasive communicator and analytical problem-solver consistently surpasses targets by uncovering customer needs and matching perfectly with company offerings.
Overview
24
24
years of professional experience
Work History
Mechanic Assistant
Pineda Contractor
Tracy, CA
2021.01 - Current
- Accessed areas of equipment or vehicle to perform necessary maintenance, including inspecting and performing work in, on or under parts of trailers.
- Performed routine maintenance functions on tractor trailer equipment.
- Carried out safety inspections by testing electrical controls and mechanical systems.
Package Handler
Fed Ex Ground
Roseville, CA
2022.09 - 2022.12
- Braced, padded and supported items in packages to prevent shifting and damages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Examined and inspected containers, materials and products to meet packing specifications.
- Resolved conveyor system issues by clearing jams and blockages.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Package Handler
Amazon.Inc
Tracy, CA
2021.11 - 2022.05
- Examined and inspected containers, materials and products to meet packing specifications.
- Resolved conveyor system issues by clearing jams and blockages.
- Scanned and sorted packages according to tote destinations using company software and RF scanner.
- Handled 2000 plus packages per 10 hour shift
Customer Service Associate
Centene
Rancho Cordova, CA
2017.07 - 2021.02
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Explained benefits, features and recommendations to maximize client retention.
Customer Service Representative
Golden One Credit Union
Rancho Cordova, CA
2015.05 - 2015.09
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Assisted 40-80 customers with banking needs i.e. cross account balancing, payments and overall banking needs.
Customer Service Representative
Motion Control Engineering
Rancho Cordova, CA
2014.08 - 2015.05
- Responded to customer e-mails with tracking numbers and answered general questions regarding parts needed.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls and emails to facilitate customer service.
- Exceeded company productivity standards on consistent basis.
Enrollment Service Representative
Maximus Call Center
Rancho Cordova, CA
2014.06 - 2014.08
- Educated and enrolled eligible Medi-Cal beneficiaries.
- Handled an average of 40 Spanish and English inbound calls per day.
Scheduler
Pick N Pull
Rancho Cordova, CA
2013.07 - 2013.12
- Scheduled and confirmed appointments between customers and tow vendors.
Retention Customer Service Representative
Sprint
Rancho Cordova, CA
2008.09 - 2011.12
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Explained benefits, features and recommendations to maximize client retention.
Inside Sales Representative
Apple
Elk Grove, CA
2000.08 - 2008.06
- Consistently exceed Sales Department revenue expectations by offering products to provide complete solutions to each individual’s requirements.
- Leveraged computer system to input customer orders and pricing information.
- Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships
and turn into sales. - Displayed tenacious negotiating skill to complete sales; adept in conveying the benefits of products, service and generating
customer interest. Quickly learn, master and sell new product announcements.
Education
Some College (No Degree) - General Studies
Sacramento State University
Sacramento, CASkills
- Attention to Detail
- Verbal and Written Communication
- Full-Cycle Sales Process
- Strong Sales-Closer
- Microsoft Office
- Exceptional Customer Service
- Clear and Articulate Phone Manner
- Opportunity Identification
- Relationship Building
- Telephone Sales
- Service Prioritization
- Pallet Jack Operator
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Package Handler
Fed Ex Ground
2022.09 - 2022.12
Package Handler
Amazon.Inc
2021.11 - 2022.05
Mechanic Assistant
Pineda Contractor
2021.01 - Current
Customer Service Associate
Centene
2017.07 - 2021.02
Customer Service Representative
Golden One Credit Union
2015.05 - 2015.09
Customer Service Representative
Motion Control Engineering
2014.08 - 2015.05
Enrollment Service Representative
Maximus Call Center
2014.06 - 2014.08
Scheduler
Pick N Pull
2013.07 - 2013.12
Retention Customer Service Representative
Sprint
2008.09 - 2011.12
Inside Sales Representative
Apple
2000.08 - 2008.06
Some College (No Degree) - General Studies
Sacramento State University