Jesus Pinon
El Paso
Summary
Customer service specialist with over 2 years of experience in fast-paced retail environments. Proven track record in resolving computer issues efficiently to ensure maximum uptime. Skilled in pre- and post-sales support, contributing to high customer satisfaction and retention rates. Flexible and dedicated team player, thriving under pressure and meeting tight deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Specialist
Advantage Solutions
El Paso
06.2024 - Current
- Customer Interaction: Engaging with customers to educate them about products, generate interest, and drive sales.
- Independent Work: Ability to work independently and as part of a team.
- Data Collection and Reporting: Completing call reports, paperwork, and ongoing training to meet deadlines.
- Brand Awareness: Promoting brand awareness and generating positive product impressions.
Stream Producer, Host
Twitch
Remote
07.2016 - Current
- Produce, schedule, and simulcast live video content to Twitch Live.
- Multi-camera and video capture, audio mixing, and live direction via OBS Studio.
- Built and maintained an engaged social media following on Twitch, YouTube, TikTok, Twitter, Instagram, and Discord.
- Negotiating sponsorship and advertising revenue opportunities.
- Collaboration with other content creators on all platforms.
Forklift Operator
CC915
EL PASO
02.2023 - 11.2023
- Operating a forklift, winch, or other machinery used for transporting or shipping materials.
- Loading, unloading, packing, and unpacking materials.
- Optimizing loads to ensure operational efficiency.
- Stack loads in correct storage bays, following inventory control instructions.
Education
Some College (No Degree) - Information Technology
University of Texas At El Paso
EL PASO, TXSkills
- Dependable and focused
- Microsoft Windows and Office proficiency
- Strong work ethic
- Production management
- Content and community management
- Hardware and software installation
- Hardware and software diagnostics
Certification
- Forklift Certified
- CompTIA A+ Certified
- TestOut PC Pro Certified
Timeline
Event Specialist
Advantage Solutions
06.2024 - Current
Forklift Operator
CC915
02.2023 - 11.2023
Stream Producer, Host
Twitch
07.2016 - Current
Some College (No Degree) - Information Technology
University of Texas At El Paso
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