Jesus Ponce

Anson 11

07.2021 - Current

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Answered phone calls to take orders, give information and document reservations.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Contributed to team success through effective communication and cooperation with coworkers and management.