JESUS PRIETO
Lewisville,TX
Summary
Proven Technical Support Engineer and Diesel Mechanic with a track record of enhancing customer satisfaction and reducing downtime by over 30% at WING FUEL SYSTEMS. Skilled in technical troubleshooting and problem-solving, adept at fostering strong client relationships through effective communication and technical expertise.
Excelled in delivering high-quality support and engineering solutions, demonstrating both hard and soft skills in dynamic environments. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
12
12
years of professional experience
Work History
Technical Support Engineer
WING FUEL SYSTEMS
04.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
- Maintained response times to support business continuity.
- Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
- Designed tailored engineering solutions for customers based upon key requirements.
- Developed and implemented preventive maintenance procedures.
Diesel Mechanic
Community Waste Disposal
01.2023 - 03.2023
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
- Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
- Ordered parts necessary for vehicle repairs and new installations.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Inspected vehicle systems to assess function and uncover defects.
- Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
- Increased fuel efficiency through the optimization of diesel engines and emissions systems.
- Guaranteed adherence to environmental standards by properly disposing of hazardous waste materials generated during repairs.
- Exceeded company goals for annual maintenance benchmarks as part of a dedicated team effort.
- Tested and adjusted engines to foster proper performance.
- Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
- Diagnosed mechanical problems for repair or replacement.
- Streamlined workflow processes by implementing efficient organization within the repair shop.
- Serviced and maintained engines by performing regular oil and filter changes.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Organized test drives in buses and trucks to identify needed repairs.
- Determined cost-effective solutions to mechanical issues, saving company money.
Diesel Mechanic
GREENPATH
01.2020 - 12.2022
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
Diesel Mechanic
VEHICOLGAS
01.2012 - 11.2019
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Documented findings and actions taken.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
- Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Ordered parts necessary for vehicle repairs and new installations.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
- Inspected vehicle systems to assess function and uncover defects.
- Exceeded company goals for annual maintenance benchmarks as part of a dedicated team effort.
- Assisted management in coordinating schedules, allocating resources effectively across multiple projects simultaneously.
- Tested and adjusted engines to foster proper performance.
- Achieved cost savings by sourcing high-quality replacement parts from reputable suppliers at competitive prices.
- Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
- Collaborated with team members to complete large-scale projects on time and under budget.
- Diagnosed mechanical problems for repair or replacement.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Serviced and maintained engines by performing regular oil and filter changes.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
Education
AUTOMOTIVE ENGINEER - DIESEL
ECCI
BOGOTA COLOMBIA06.2015
DIESEL ENGINES TECHNICIAN - DIESEL ENGINES
SENA
BOGOTA COLOMBIA11.2011
High School Diploma -
NUESTRA SENORA DE LA SALUD
BOGOTA COLOMBIA12.2009
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
- System Troubleshooting
- Software Installation
- Technical expertise
Languages
Spanish
Native or Bilingual
Timeline
Technical Support Engineer
WING FUEL SYSTEMS
04.2023 - Current
Diesel Mechanic
Community Waste Disposal
01.2023 - 03.2023
Diesel Mechanic
GREENPATH
01.2020 - 12.2022
Diesel Mechanic
VEHICOLGAS
01.2012 - 11.2019
AUTOMOTIVE ENGINEER - DIESEL
ECCI
DIESEL ENGINES TECHNICIAN - DIESEL ENGINES
SENA
High School Diploma -
NUESTRA SENORA DE LA SALUD