JESUS RAMIREZ
Phoenix,AZ
Summary
Committed Client Services professional with six-years experience in telephone and face-to-face customer service. Experience with sales, account management, and customer care. Positive attitude with an ability to work in a fast-paced and team environment. Strong ability to grasp and utilize additional information quickly while maintaining accuracy during peak volume of work.
Overview
6
6
years of professional experience
Work History
Account Manager
TheBest Claims Solutions
Phoenix, AZ
02.2023 - 11.2023
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed and maintained relationships with key accounts to ensure customer satisfaction, while also looking for opportunities to increase revenue by offering additional services to existing clients.
- Solicited feedback from clients regularly on their experience with our products or services by checking in regularly on candidate performance.
- Generated leads through cold calling activities.
- Created and negotiated contracts for new clients.
- Modified existing software systems to enhance performance, add new features, and automate unnecessary, time consuming tasks.
- Compiled data into spreadsheets for analysis or reporting purposes and coordinated projects as assigned by management staff.
- Successfully collaborated with management and peers to create and/or update training material and reference sheets in accordance with the changing demands of a growing organization.
- Utilized SalesForce synergistically with other departments to track client calls, emails, and interviews. Also used SalesForce to create Accounts for prospects and new clients.
- Successfully trained multiple newly hired assistants, educating them on company history, policies, systems, protocols, and more.
Account Management Assistant
TheBest Claims Solutions
Phoenix, AZ
02.2022 - 02.2023
- Assisted a team of Account Managers to meet client satisfaction, while also offering administrative assistance to meet the dynamic and rising demands of a rapidly expanding organization.
- Worked as a liaison between multiple departments by answering the company's incoming mainline phone calls multiple times a day, recording accurate messages, routing voicemails to respective employees, assisting with customer requests by knowledgeably answering questions to improve satisfaction, and handling difficult calls while maintaining a compassionate and friendly service.
- Completed auditing daily and weekly to accurately ensure that the Account Management team was not missing any crucial information and that they themselves were not leaving any required field incomplete.
Member Services Representative
Planet Fitness
Phoenix, AZ
06.2019 - 08.2021
- Spoke face-to-face and over the phone with potential new members and helped them find the right membership option that best suited their financial situation, lifestyle, and goals.
- Answer multiple calls a day regarding new member sign ups, member account information and management, account cancellations, and responding to service inquiries
- Delivered “+1% customer service” to all members and built long-term relationships and customer trust through top level, attentive service
- Trained multiple employees on how to use DataTrak software, as well as how to conduct calls and other basic duties such as tours, cleaning, and inventory.
Crew Member
Little Caesars
Phoenix, AZ
06.2017 - 06.2019
- Serves customers according to the Little Caesars Customer Service Standards, the Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures
- Prepares high quality products consistently by following Little Caesars recipes, specifications and procedures as described in the CARDS materials and as shown on the station job helpers
- Displays the proper image as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by the management staff.
Education
High School Diploma -
Sequoia Choice Precision High School
Skills
- Customer Service
- Lead Generation
- Account Management
- Product Proficient in Microsoft Office
- SalesForce
- Cross-Functional Collaboration
- Strategic Outreach
- Service Upselling
- Data Entry
- Research
- Proficient in MS Office
Professional Work Experience
- Planet Fitness, Phoenix, AZ, 06/01/19, Current, Member Services Representative
- Little Caesars, Phoenix, AZ, 06/01/17, 06/01/19, Team Member
Timeline
Account Manager
TheBest Claims Solutions
02.2023 - 11.2023
Account Management Assistant
TheBest Claims Solutions
02.2022 - 02.2023
Member Services Representative
Planet Fitness
06.2019 - 08.2021
Crew Member
Little Caesars
06.2017 - 06.2019
High School Diploma -
Sequoia Choice Precision High School
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