JESUS RAMIREZ
Summary
Dedicated Clerk with excellent experience in the customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Navy Gateway Inn & Suites
02.2020 - 10.2021
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Routed incoming mail and messages to relevant personnel without delay.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Building and Lumber Associate
Home Depot
02.2019 - 02.2020
- Worked evenings, weekends and holidays to meet needs of business.
- Processed customer service orders promptly to increase customer satisfaction.
- Helped maintain proper stock rotation practices by identifying slow-moving items for clearance promotions or markdowns.
- Assisted customers with loading lumber and other various building materials.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Temporary Helper
Firequick Products
10.2018 - 02.2019
- Worked 20 to 32 hours per week
- Followed supervisor instructions to complete tasks on time.
- Used equipment properly to avoid workplace hazards or injuries.
- Performed manual labor and random jobs to help teams accomplish goals.
- Cleaned and straightened work areas to maximize productivity and safety.
Boatswains Mate
United States Navy
02.2011 - 02.2015
- Worked 40 hours per week
- Maintaining vessel structure, identifying potential repair needed, taking action to complete maintenance & elevating larger repair projects according to standard operation procedure
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo.
Education
Electro-Mechanical Technologies - HVAC Installation And Repair
RSI Refrigeration School
Phoenix, AZ09.2018
High School Diploma -
Sherman E. Burroughs High School
Ridgecrest, CA06.2010
Skills
- Nightly Audits
- Data Gathering
- Hospitality services
- Professional Appearance
- Administrative Skills
- Teamwork and Collaboration
- Data Confidentiality
- Computer Skills
- Phone and Email Etiquette
- Social Perceptiveness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Navy Gateway Inn & Suites
02.2020 - 10.2021
Building and Lumber Associate
Home Depot
02.2019 - 02.2020
Temporary Helper
Firequick Products
10.2018 - 02.2019
Boatswains Mate
United States Navy
02.2011 - 02.2015
Electro-Mechanical Technologies - HVAC Installation And Repair
RSI Refrigeration School
High School Diploma -
Sherman E. Burroughs High School
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