Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jesus Ramirez

Oakley,CA

Summary

Associate Systems Engineer with a solid foundation in IT infrastructure and hands-on expertise in Microsoft Teams, AV systems, and live event support. Recognized for delivering reliable technical support in high-demand environments, with a proactive approach to problem-solving. Known for collaborating effectively with cross-functional teams, optimizing system performance, and streamlining operations to enhance user experience and achieve seamless event execution.

Overview

10
10
years of professional experience

Work History

Associate Systems Engineer

Visa
05.2024 - Current
  • Support Microsoft Teams and AV infrastructure for corporate events, digital signage, and live media, ensuring seamless operations and minimal downtime in a fast-paced environment
  • Provide real-time technical support for live events, collaborating with cross-functional teams to troubleshoot and resolve AV and system issues promptly, enhancing user experience
  • Managed ServiceNow tickets with consistent follow-through, maintaining high standards for service response times and documentation to meet or exceed SLAs

Lead Sales Representative

At Your Door Pool Service
02.2018 - 05.2024
  • Enhanced sales processes through automation and innovative tactics, resulting in an average annual increase of 18% in sales revenue year over year
  • Established and nurtured strong client relationships to deliver exceptional service and uncover new sales opportunities
  • Leveraged Jobber CRM software to target potential clients, schedule appointments, and manage the sales cycle to secure new business across all service categories

Data Analytics Fellow

Correlation One- Fellowship
01.2023 - 05.2023
  • Selected to participate in a 16-week data analytics Fellowship with learning facilitated through real-world data analytics business cases
  • Collaborated with a group of five to analyze various data sources and provide data-driven insights
  • Conducted extensive data cleaning, exploration, and visualization using Tableau, SQL, and Excel

Salesforce Administrator Cohort

Correlation One- Fellowship
08.2022 - 11.2022
  • Completed a 10-week intensive Salesforce program, addressing business and technical challenges through real business cases
  • Mastered Trailhead modules with guidance from trainers, study groups, and practice exams
  • Configured and automated a Salesforce organization during hands-on case studies

Military Police Officer

U.S. Army
11.2014 - 11.2020
  • Completed 20 weeks of rigorous basic combat training and advanced individual training to earn the role of Military Police Officer
  • Supported and protected California during multiple state emergencies while enlisted
  • Demonstrated leadership, attention to detail, effective communication, integrity, and team development throughout military service

Education

High School Diploma -

Freedom High School
Oakley, CA

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
06-2025

Skills

  • CompTIA: A, Network, Security, Server
  • AWS Certified Cloud Practitioner
  • Microsoft: MS-102 Administration Expert, MS-700 Teams Administrator Associate

Timeline

Associate Systems Engineer

Visa
05.2024 - Current

Data Analytics Fellow

Correlation One- Fellowship
01.2023 - 05.2023

Salesforce Administrator Cohort

Correlation One- Fellowship
08.2022 - 11.2022

Lead Sales Representative

At Your Door Pool Service
02.2018 - 05.2024

Military Police Officer

U.S. Army
11.2014 - 11.2020

High School Diploma -

Freedom High School

Bachelor of Science - Information Technology

Western Governors University

Similar Profiles

CREATE PROFILE
Jesus Ramirez