Jesus Ramos

Empathetic and results-driven professional with 19 years of customer service experience by building relationships through rapport; including 4 years of team management, training, and mentorship. I am bilingual in English and Spanish with strong verbal/written communication. I have troubleshooting and technical skills. I adept in Microsoft Office, Excel, Word, and PowerPoint for more than 10 years. My management and mentor experiences have helped me exhibit the proven ability to lead teams, train staff, and deliver high-quality service in fast-paced environments; furthermore, I have learned to find root causes and address potential negative impacts with timely solutions. I have 5 years of experience with Telecommunications tools within a call center. I helped remediate performance tends and gaps as a rotational facilitator for 6 months at Spectrum. Within USAA, I have been a mentee under a Forecasting Analyst I for the past 11 months (from August 2024 - present time); thus I have a basic knowledge of data analysis tools and techniques per mentorship.