Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst

Rey Tovar

Kissimmee,FL

Summary

Dynamic and results-oriented professional with extensive experience at Best Buy, consistently enhancing customer satisfaction and driving sales through expert customer service and product knowledge. Fluent in Portuguese, Spanish, and English, excelling in upselling and cross-selling. Recognized as a top performer with multiple Best Buy certificate awards for outstanding revenue generation and membership sales. Demonstrated teamwork and collaboration skills, significantly contributing to a positive shopping environment and customer loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate Specialist

Best Buy
11.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.

Customer Service Representative

Publix
12.2022 - 09.2023
  • Responded to customer requests for products, services, and company information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.

Crew Member

Mcdonalds
11.2021 - 09.2022
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, prepared meals, and collected payments.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

Elevation High School
4243 17-92 Hwy Sanford, FL 32773 United St
03-2024

Skills

  • Department reset
  • Display setup
  • Professional appearance
  • Sales expertise
  • Friendly and outgoing
  • Flexible schedule
  • Teamwork and collaboration
  • Upselling and cross selling
  • Shelf stocking
  • Problem-solving
  • FLUENT IN Portuguese, Spanish & English
  • Returns and exchanges
  • Store opening and closing

Certification

  • Customer Service and Sales Certification - National Retail Federation (NRF).

Languages

Portuguese
Professional Working
Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate Specialist

Best Buy
11.2023 - Current

Customer Service Representative

Publix
12.2022 - 09.2023

Crew Member

Mcdonalds
11.2021 - 09.2022

High School Diploma -

Elevation High School

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Rey Tovar