JESUS REYES
San Francisco,CA
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
15
15
years of professional experience
Work History
Shelter Relief Supervisor
Fivekeys
01.2023 - Current
- Provided oversight and supervision for 12 ambassadors
- Developed strong relationships with staff, fostering a supportive and collaborative atmosphere.
- Managed conflict resolution among team members, promoting open dialogue and fairness in decisionmaking.
- Provided excellent customer service during high-pressure situations, maintaining professionalism and empathy at all times.
- Collected, arranged, and input information into database system.
Ambassador
Fivekeys
San Francisco, CA
08.2022 - 01.2023
- Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.
- Coordinated food preparation efforts, ensuring nutritious meals were provided daily for all shelter occupants.
- Monitored facility security, implementing preventive measures to maintain a secure environment for all occupants.
- Managed challenging situations effectively, promoting conflict resolution and positive outcomes.
- Assisted in maintaining a safe and clean environment for all shelter occupants..
On-Site Homeless Shelter Monitor
Hunters Point Family
02.2020 - 08.2022
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Increased overall satisfaction among residents by actively listening to concerns and implementing improvements based on feedback.
- Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.
- Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
Housing Resources Specialist
RH Community Builders
08.2019 - 02.2022
- Established strong community partnerships with local organizations to enhance the availability of housing resources.
- Enhanced tenant satisfaction by effectively addressing and resolving housing-related concerns.
- Collaborated with property managers and landlords to promote affordable, safe, and stable living conditions for residents.
- Streamlined application processes for more efficient access to housing resources and programs.
Boiler Operator
Terminal Island
01.2012 - 08.2019
- Increased boiler combustion efficiency and lowered emissions by optimizing burner performance
- Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
- Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
- Managed inventory of spare parts and tools, maintaining an organized workspace for efficient repairs.
Mechanic Specialist
Reyes Automotive Group
03.2010 - 01.2012
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
High School Diploma - General Education
Fresno High School
Fresno, CA06.2012
Skills
- Excellent communication skills
- Decision-making
- Coaching and mentoring
- Operations management
- Staff management
- Crisis management
- Customer service
- Documentation and reporting
Timeline
Shelter Relief Supervisor
Fivekeys
01.2023 - Current
Ambassador
Fivekeys
08.2022 - 01.2023
On-Site Homeless Shelter Monitor
Hunters Point Family
02.2020 - 08.2022
Housing Resources Specialist
RH Community Builders
08.2019 - 02.2022
Boiler Operator
Terminal Island
01.2012 - 08.2019
Mechanic Specialist
Reyes Automotive Group
03.2010 - 01.2012
High School Diploma - General Education
Fresno High School