Jesus Reynoso
Methuen,MA
Summary
Considered a team player and reliable employee. Customer service, sales and results oriented and committed to quality assurance.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Digital Federal Credit Union
10.2024 - Current
- The Member Service Representative is a dynamic role at DCU, requiring a proactive individual to deliver top-notch customer service through various channels. This position involves handling member inquiries, processing loans and accounts, and promoting our financial products and services to enhance the financial well-being of our members.
- Provide exceptional customer service by addressing member inquiries and resolving issues efficiently across multiple platforms, including in-person, over the phone, and via email.
- Assist members with opening and managing their accounts, ensuring accuracy and compliance with credit union policies and regulations.
- Guide members through the loan application process, offering expertise on loan products, terms, and conditions to meet their financial needs.
- Promote and cross-sell credit union products and services to members by understanding their needs and presenting tailored solutions.
- Maintain up-to-date knowledge of all credit union products, services, and promotional offers, ensuring clear communication to members.
- Collaborate with other team members to achieve branch objectives and enhance member satisfaction.
- Conduct transactions promptly, accurately, and in alignment with established policies and procedures.
Universal Banker
Salem Five Bank
01.2024 - Current
- In my role as a Universal Banker at Salem Five, I engage in a diverse array of responsibilities that span both transactions and sales, often blending the two seamlessly throughout my day.
- Since joining the team, I have honed my ability to cultivate and strengthen relationships with both existing and prospective customers, consistently identifying and leveraging opportunities to drive business growth and enhance customer satisfaction.
Sales
Advance Auto Parts
09.2023 - Current
- In my current position at Advance Auto Parts, I take on a versatile role that encompasses various aspects of customer service and sales.
- My daily activities range from managing transactions to actively engaging in sales initiatives.
- Throughout my tenure, I have successfully built robust relationships with both longstanding and new customers, continually identifying opportunities to foster business development and elevate the customer experience.
Education
BBA - FINANCE, MARKETING
UNIVERSITY OF MASSACHUSETS LOWELL
Lowell, MA05.2025
Skills
- Customer service
- Negotiation
- Phone etiquette
- Quality assurance
- Office experience
- Microsoft Word
- Financial Services
- Cash handling
- Sales
- Microsoft Excel
- Time management
Timeline
Member Service Representative
Digital Federal Credit Union
10.2024 - Current
Universal Banker
Salem Five Bank
01.2024 - Current
Sales
Advance Auto Parts
09.2023 - Current
BBA - FINANCE, MARKETING
UNIVERSITY OF MASSACHUSETS LOWELL
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